Client Services Support Consultant

Are you looking for a dynamic and fulfilling role that allows you to make a positive impact on people's lives? Look no further, as Aetna is seeking a dedicated and compassionate Client Services Support Consultant to join our team. In this role, you will have the opportunity to work closely with our valued clients, providing them with exceptional support and guidance in navigating their healthcare needs. We are seeking a highly motivated individual who is passionate about helping others and possesses strong communication and problem-solving skills. If you are ready to be a part of a mission-driven organization and make a difference in the lives of our clients, we encourage you to apply for this exciting opportunity. Provide exceptional customer service and support to Aetna clients by responding promptly and effectively to their inquiries and concerns. Serve as the primary point of contact for clients, building and maintaining strong relationships with them to ensure their satisfaction and loyalty. Act as a knowledgeable resource on Aetna's products and services, and proactively educate clients on how to effectively utilize their healthcare benefits. Collaborate with various internal teams to resolve client issues and escalate complex cases as needed. Continuously monitor and analyze client feedback and data, identifying areas for improvement and implementing solutions to enhance the client experience. Maintain accurate and up-to-date client records and documentation, ensuring confidentiality and compliance with company policies and regulations. Participate in training and development opportunities to stay updated on industry knowledge and best practices to effectively support clients. Utilize strong problem-solving skills to troubleshoot and resolve client issues, and escalate to management when necessary. Keep up-to-date with changes in the healthcare industry and Aetna's policies and procedures to provide accurate and timely information to clients. Demonstrate a high level of professionalism and empathy in all interactions with clients, displaying a genuine desire to help and make a positive impact on their lives. Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.