**Experienced Customer Support Representative – Automotive Industry Chat Support**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for multitasking, a positive attitude, and a love for technology? If so, we invite you to join blithequark, a leading provider of innovative solutions for the automotive industry, as a Customer Support Representative – Chat. **About blithequark** blithequark is a forward-thinking organization that is revolutionizing the way automotive dealers interact with their customers. Our cutting-edge technology and commitment to exceptional customer service have made us a trusted partner for dealerships across the country. As a Customer Support Representative – Chat, you will play a vital role in helping our clients generate revenue by engaging with customers online and turning conversations into leads. **Main Responsibilities** As a Customer Support Representative – Chat, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing detailed information about products and services, including features, benefits, and pricing * Narrowing down on appointment information to schedule appointments with customers * Capturing customer contact information for lead generation and client review * Summarizing interactions based on customer needs for client review * Developing and maintaining a knowledge base of evolving products and services, staying up-to-date on the latest developments and innovations in the automotive industry **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Previous experience in retail customer service or the automotive industry is preferred, but not necessary * Basic internet and window-based computer skills, including proficiency in chat software and other technology tools * Strong ability to multitask, with a focus on providing excellent customer service in a fast-paced environment * Positive and professional demeanor, with excellent written and verbal communication skills * Ability to adapt to change and enjoy a quick-paced work environment * Gaming experience is helpful, but not required **Training and Development** As a new hire, you will be required to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST. This comprehensive training program will provide you with the knowledge and skills you need to succeed in this role, including: * In-depth training on our chat software and other technology tools * Overview of our products and services, including features, benefits, and pricing * Role-playing exercises to help you develop your customer service skills * Opportunities to ask questions and seek feedback from experienced team members **Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off for vacation, sick leave, and holidays * Non-smoking environment * Equal opportunity employer **Work-Life Balance** At blithequark, we believe in maintaining a healthy work-life balance. Our associates enjoy a relaxed and supportive work environment, with opportunities to take breaks and recharge throughout the day. We also offer a range of benefits and programs to help you achieve your personal and professional goals, including: * Great training programs and facility amenities * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance **Compensation and Perks** As a Customer Support Representative – Chat, you will be compensated competitively, with a salary range of $40,000 – $60,000 per year, depending on experience. You will also enjoy a range of perks and benefits, including: * Comprehensive benefits package * Paid time off for vacation, sick leave, and holidays * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about blithequark and our culture, and to submit your application. We look forward to hearing from you!