Experienced Remote Customer Service Representative – Delivering Exceptional Support and Service Excellence in a Dynamic and Growth-Oriented Environment at blithequark

Introduction to blithequark At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leader in the industry, we are committed to providing innovative solutions and exceptional service to our clients. Our mission is to make finding and enrolling in health insurance simple, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative. Job Overview As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You will be responsible for managing customer accounts, providing technical support, and resolving customer inquiries in a professional and courteous manner. If you are a self-motivated and success-driven individual with excellent communication skills and a passion for customer service, we want to hear from you. Key Responsibilities Deliver the highest level of customer service experience consistently through inbound and outbound calls, online chat inquiries, and application data entry Manage customer accounts and provide technical support to resolve customer inquiries and issues Interpret and follow defined procedures and policies to ensure compliance with regulatory guidelines Demonstrate creative problem-solving skills and flexibility in adapting to changing projects and updates Utilize time and task management skills to prioritize tasks and manage multiple projects simultaneously Complete extensive self-study, training, and testing to develop knowledge and skills in health insurance and customer service Adhere to regulated guidelines for communications via all channels, including phone, email, and online chat Essential Qualifications 18 years of age or older Complete background check and drug test within 3 days of job offer Dedicated, private, and secure workspace with a personal device and functioning camera Committed to full attendance for paid 3-week training period Minimum internet speed of 35 mb/s with ethernet connection (cable/fiber broadband internet with a hard-wired ethernet connection is required) Moderate to advanced computer skills and a high level of comfort learning new technology High level of professionalism, excellent verbal and written communication skills, and a self-motivated and success-driven attitude Preferred Qualifications Previous experience in customer support or technical support role Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center environment Familiarity with CRM systems and practices Spanish bilingual skills (a plus) Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to extensive training and development programs, including paid training and certification opportunities. You will also have the opportunity to work with a talented and experienced team of professionals who are passionate about delivering exceptional customer service. If you are looking for a challenging and rewarding role with opportunities for career advancement, we encourage you to join our team. Work Environment and Company Culture At blithequark, we are proud of our collaborative and supportive team environment. We believe in building each other up and infusing a motivating and positive work environment, despite working remotely. Our team is dedicated to making a positive impact in the lives of our customers, and we are committed to providing a work environment that is inclusive, respectful, and empowering. If you are looking for a company that values its employees and is committed to making a difference, we encourage you to join our team. Compensation, Perks, and Benefits As a Remote Customer Service Representative at blithequark, you will be eligible for a competitive hourly salary range of $15.00 - $16.50 per hour, plus performance incentives. You will also have access to a range of perks and benefits, including paid training, full-time/seasonal role, performance and attendance-based incentives, the convenience of working from home, collaborative and supportive team environment, 401K match, individual coverage HRA (ICHRA), and paid time off (PTO). Conclusion If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative at blithequark. With our commitment to delivering exceptional customer service, our collaborative and supportive team environment, and our opportunities for career growth and development, we believe that we offer a unique and rewarding work experience. Apply now to join our team and take the first step towards a fulfilling and successful career in customer service.