**Head of Customer Service – Sports Technology Innovator at blithequark**

Are you a customer service leader with a passion for empowering athletes to reach their full potential? Do you thrive in a fast-paced, dynamic environment where innovation meets sports technology? Look no further than blithequark, a global leader in sports wearables technology. We're seeking an exceptional Head of Customer Service to join our team and help us deliver an unparalleled user experience to our customers. **About blithequark** At blithequark, we're on a mission to revolutionize the sports technology industry by combining advanced technology with sports science. Our innovative training products for endurance sports have transformed the way athletes train, and we're committed to delivering a simple and elevated experience to our users. With a global presence and a team of passionate professionals, we're dedicated to empowering people to reach their athletic goals and bring them closer to the sports they love. **The Role** As our Head of Customer Service, you'll be responsible for creating and implementing global strategies for our customer support team, establishing our reputation as a leader in customer service. You'll lead a team of 25+ customer support agents, coaching and guiding them to deliver exceptional user experiences. Your expertise in data analysis and reporting will help us identify areas for improvement and drive international growth. You'll also be responsible for communicating cross-departmentally to ensure that our support goals are aligned with the entire business. **Key Responsibilities** • Coach and lead a team of 25+ customer support agents to improve the user experience • Establish key data points and reporting to create a comprehensive international growth strategy • Learn and understand devices at a highly technical level to identify product issues and implement strategies for resolution • Prioritize problems that need solved in the best interest of our users to achieve the best customer experience possible • Communicate cross-department to help the entire business understand support goals • Be a leader within the Support department and the Global team at large • Analyze data and provide easy-to-understand action plans based on this data • Provide oversight and support for strategic business decisions to ensure scalable customer support operations • Establish key metrics that should be the output of the Customer Operations function to support cross-functional strategic decision making • Collect, analyze, and act on customer feedback for continuous improvement of customer support processes **What You'll Bring** • Strong leadership skills, with the ability to motivate and manage a team • User-focused mindset with a passion for providing exceptional customer service • 5+ years in global customer support, with 3+ years of success as a support manager or above • Deep understanding and experience managing customer support tools, data, and reporting • A self-starting individual with the ability to effectively prioritize and communicate high-level goals, while also understanding the intricacies of each step in the processes put in place • Excellent analytical and problem-solving skills and the ability to analyze customer feedback data to identify trends and make recommendations for improvement • Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams across business functions like operations, product, and marketing • Previous experience in consumer technology preferred **What We Offer** • A dynamic and innovative work environment with a team of passionate professionals • Opportunities for career growth and professional development • Competitive salary and benefits package, including health plan, vision & dental, 401(k), PTO, and sick leave • Flexible work arrangements, including hybrid work options • The chance to work on cutting-edge sports technology products that are transforming the industry **Location** We're based in Denver, CO, Boulder, CO, or Irvine, CA, and offer flexible work arrangements to accommodate your needs. **How to Apply** If you're a customer service leader with a passion for sports technology, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our team at blithequark. **About the Team** Our team is passionate about delivering exceptional customer experiences and is committed to empowering athletes to reach their full potential. We're a diverse and inclusive team with a shared vision for revolutionizing the sports technology industry. If you're a customer-focused leader with a passion for innovation, we want to hear from you! **Why Join blithequark?** • Be part of a global leader in sports wearables technology • Work on cutting-edge products that are transforming the industry • Collaborate with a diverse and inclusive team of passionate professionals • Enjoy flexible work arrangements and a competitive benefits package • Develop your skills and expertise in a dynamic and innovative work environment **What's Next?** If you're ready to join a team that's revolutionizing the sports technology industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to discuss how you can join our team at blithequark and help us deliver exceptional customer experiences to our users.