Job Description:
• Responsible for leading a team of Payroll Service Associates and Senior Associates via daily interaction and conducts one-on-one meetings to develop consultants, troubleshoot and prioritize work
• Support practice management to assess your team’s performance and deliver positive and constructive feedback
• Coach and mentor fellow teammates, leading and encouraging knowledge share within the team and company
• Serves as the first point of escalation for internal employees as well as clients
• Supports practice management in determining hiring and staffing/resource needs and utilization across the team
• Ensure accurate tracking of billable and non-billable time for invoicing and profitability
• Continuously identify problems, unexpected data trends and determine root cause to offer your team and the client a solutions
• Create strong client relationships that reinforce a partner philosophy, and are grounded in trust, service, and result in a high level of client satisfaction
• Assist the client in evaluating and troubleshooting system and process issues and identifies opportunity for escalation and improvement in/outside scope of Payroll Services
• Anticipate client needs through deep level understanding of payroll processes and operations
• Partners with clients on business impacting decisions that affect payroll and provides valuable insights
• Responsible for all timelines and execution of deliverables
Requirements:
• 5+ years of full cycle payroll processing experience in a multi-state environment
• 3+ years of people and performance management experience
• Expert knowledge of year-end and payroll tax reconciliations
• Experience using one or more of these systems: ADP Workforce Now or Workday Payroll
• Microsoft Office 365, Excel (including basic formulas and VLOOKUP’s)
• Excellent written and verbal communication skills
• Excellent critical thinking skills with an emphasis on problem-solving
• Strong organizational skills with the ability to meet deadlines
Benefits:
• Flexible work arrangements
• Discretionary bonus based on firm and individual performance
• Training and industry certifications