ProService Hawaii is the largest local HR partner in Hawaii, delivering comprehensive HR solutions to businesses and employees across the islands. The Administrative Support Specialist will be the first point of contact for clients and team members, ensuring a smooth caller experience and managing incoming calls with precision and urgency.
Responsibilities
- Answer and triage all inbound phone calls, accurately routing callers to the appropriate department or individual within defined service levels
- Manage voicemails and call queues to ensure timely follow-up and real-time responsiveness, with all team voicemails cleared by 10:00 AM daily
- Document calls, messages, and case details with 98% accuracy to support efficient handoffs and case resolution
- Use call center and internal communication tools (e.g., Slack, Teams, CRM platforms) to collaborate with internal teams and stay informed on availability and escalation paths
- Support office operations by assisting with case queues, routing tasks, and maintaining workflow visibility for team leads
Skills
- Proven experience in a high-volume call center or PBX-style phone environment
- Strong oral communication and listening skills with the ability to tailor tone and pace to the caller's needs
- Demonstrated ability to manage multiple priorities, maintain accuracy, and stay organized in a fast-paced setting
- Familiarity with communication and CRM tools, such as Slack, Microsoft Teams, and ticketing/call-logging platforms
- A service mindset with high standards for professionalism, documentation, and caller experience
Benefits
- Full benefits
- Resources to support your well-being
Company Overview
ProService Hawaii provides bundled HR solutions that make it easier for employers to succeed. It was founded in 1997, and is headquartered in Honolulu, Hawaii, USA, with a workforce of 201-500 employees. Its website is https://www.proservice.com.
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