Title: Analyst II
Location: Nashville United States
Job Description:
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Epic Cadence Analyst II with Work from Home you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications
As a member of the CereCore team, the Epic Analyst II serves as a key Epic clinical IT resource for facility implementation and support. The Epic Analyst II works under the guidance of the Manager of Epic Services to perform their duties.
Primary responsibilities include assisting the facilitys Epic EHR systems team on clinical IT activities, and second level support to resolve incidents, and participation in upgrade/SU or new module/application testing and implementation for the facility. This individual works with other Epic team members and our facilities to deliver hands-on training as needed, and to implement corporate and division standardization, utilization, integration and optimization plans.
The Epic Analyst II is expected to spend time within our facilities and critical areas to maintain a firm understanding of operations and ensure development and solutions solve the core ask/issue. Travel will be as necessary to complete the various departmental initiatives. Epic Cadence Certification requested.
Supervisor - Manager, Epic Services
Supervises - None
Key Interactions - CereCore Leadership, Clients, Staff, Vendors
Assists CereCore Epic team with clinical IT activities
Provides incident/issue support through data gathering
Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
Provides detailed issue resolution documentation
Advanced knowledge in at least one Epic module
Basic knowledge in at least one other Epic module
Participates in module/application testing, and implementation
Participates in software update testing
Produces detailed build documentation and functional test scripts
Completes test script updates
Provides input to on policies and procedures, training, and best practices
Present system configuration changes at Change Management meetings
Demonstrates system functionality for end users and stakeholders
Presents design and build changes to stakeholders for approval
Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications.
Communicates workflows to end users
Creates training aids and tip sheets
Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team.
Promotes system security and patient confidentiality and helps ensure compliance
Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
Assists in identifying and communicating referrals to support Sales and Business Development
Adheres to Code of Conduct and Mission & Value Statement
Participates in special projects as needed and performs other duties as assigned
Represent CereCore and HCA while working/interacting with external partners
Travel as required; anticipated