About the position
The HR Coorinator, tier 1 Shared Services is a member of the myHR (shared services) call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to HR policy, staffing, benefits and performance management.
The HR Coordinator, Tier 1 will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing lifecycle transactions such as onboarding, status change, compensation, separations, etc. Job Responsibilities
Provide excellent customer service in response to phone and online inquiries
from employees and managers.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure correct work category is assigned.
Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required.
Process transactions by collecting required information or back-up documentation from the employee, manager or HR.
Respond to phone or online help requests on navigating the HR Portal and other
HR related systems.
Perform quality assurance reviews on electronic and manual transactions
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Process HR transactions in HCMS.
Run queries and ad-hoc reports from HCMS as needed.
Triage cases as received
Review and ensure case was completed fully and accurately
HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes
Participation in employee engagement activities
Special projects as assigned
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Responsibilities
• Provide excellent customer service in response to phone and online inquiries
• Resolve inquiries by accessing information in multiple HR systems.
• Triage general inquiries to ensure correct work category is assigned.
• Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required.
• Process transactions by collecting required information or back-up documentation from the employee, manager or HR.
• Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
• Perform quality assurance reviews on electronic and manual transactions
• Partner with Payroll and other COEs, as appropriate to resolve issues.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
• Process HR transactions in HCMS.
• Run queries and ad-hoc reports from HCMS as needed.
• Triage cases as received
• Review and ensure case was completed fully and accurately
• HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes
• Participation in employee engagement activities
• Special projects as assigned
Requirements
• Bachelor’s degree in HR or related field strongly preferred
• Knowledge of HR concepts and terminology
• Experience working in a call center environment strongly preferred
• Effective verbal communication skills
• Effective listening skills
• Strong customer service orientation
• Confident phone presence
• Strong ability to grasp information quickly and probe effectively when required
• Excellent organizational skills and the ability to prioritize requests and duties
• Attention to detail
• Effective research, problem-solving and follow-through skills
• Strong computer/technical skills; previous HRIS experience preferred
• Ability to remain positive under pressure
Benefits
• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
• Flexible work arrangements
• Generous PTO, Vacation and 9 paid holidays
• Volunteer days, community partnerships, Employee Assistance Program
• Employee discounts on select services and products
• Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
• Adoption Assistance & Paid Parental Leave
• Tuition Funding Sources and Scholarship Programs
• Retirement plan (401K or SIRP for those eligible) with match on annual contributions