Boston Scientific is a global medical technology leader that transforms lives through innovative medical technologies. The Field Service Technician II will serve as a technical partner by installing, maintaining, and servicing medical systems and devices, ensuring high-quality service and customer satisfaction.
Responsibilities
- Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
- Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
- Deliver technical support for field escalations, customer concerns, and warranty inquiries
- Manage routine and emergency service requests within your assigned territory
- Accurately document service events, complaint information, and system updates using internal tools
- Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
- Participate in projects, event support, or cross-functional tasks as required by the business unit
- Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities
Skills
- An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a combination of education and experience, including equivalent military or field service experience, may be considered in lieu of a degree
- Minimum of 1 year in a role requiring travel to customer or field/remote sites
- Strong understanding of electronic systems, including analog and digital circuitry
- Proficiency in troubleshooting and servicing complex technical or medical equipment
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to travel approximately 75% of the time to service customers, sometimes on short notice
- Ability to work independently and handle multiple priorities with minimal supervision
- Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements
- Prior technical field service, biomedical, or military technical MOS experience
- Experience in hospital or ambulatory surgery environments
- Business unit-specific experience: Laser Systems: Familiarity with lasers, optics, and safety regulations
- Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
- Strong proficiency with business systems and Microsoft Office Suite
Company Overview
- Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.bostonscientific.com.