About the position The Care Manager - Telephonic Nurse position at CenterWell involves providing support to patients transitioning into and out of home health services. This role is crucial in ensuring optimal continuity of care, requiring a deep understanding of post-acute care options and effective communication with clinical teams. The position is part-time, primarily working weekends and one weeknight, and is conducted via telephonic interactions with patients. Responsibilities Act as CenterWell Home Health representative for patients discharged from service or needing post-acute services. , Navigate healthcare options, including care services, Medicare coverage, and billing issues. , Make clinical level of care determinations based on discussions and medical records. , Act as a customer advocate throughout the referral process to ensure timely responses and maximize referral to admission conversion rates. , Maintain awareness of department performance objectives and assure patient satisfaction goals are met. , Assist in the admissions process for patients meeting requirements. , Provide education regarding Home Health, Hospice, and Palliative Care Services. , Participate in special projects and perform other duties as assigned. Requirements Licensed Registered Nurse (RN) with compact state licensure and no disciplinary action. , 3 - 5 years of clinical acute care experience. , Comprehensive knowledge of Microsoft Office applications including Word, Excel, Outlook, Teams, and One Note. , Passion for contributing to an organization focused on improving consumer experiences. , High-speed internet connection (no hotspot, DSL, or satellite). Nice-to-haves Experience with case management, discharge planning, and patient education for adult acute care. , Managed care experience. , Home Health Care experience. , Telephonic triage experience. , Bachelor's degree. , HCHB experience preferred. Benefits Medical, dental, and vision benefits , 401(k) retirement savings plan , Paid time off including company and personal holidays , Volunteer time off , Paid parental and caregiver leave , Short-term and long-term disability , Life insurance , Opportunities for personal and professional growth. Apply Job!