The Role
As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.
What You'll Do
1.Operational Efficiency:
- Collaborate with the medical team to ensure the smooth operation of the clinic.
- Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
- Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
- Manage cashiering duties, including payment collection and filing.
- Oversee inventory tasks, including stock checking, updating, and ordering.
- Maintain cleanliness and hygiene standards within the clinic.
2. Client engagement (For corporate clients):
- Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
- Offer comprehensive information on available resources and options, empowering informed decision-making.
3. Network engagement and deployment:
- Support the Care Operations team in receiving, documenting, and deploying B2B service requests.
- Navigate administrative processes, including financial assistance and responding to emails.
Requirements
Who You Are
- Candidates must possess at least a Diploma.
- Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
- Possess good communication and interpersonal skills.
- Responsible individual, meticulous, willing to learn and a team-player.
- Proficient with technology.
- Fluency in written English with an additional spoken language of Chinese is preferred.
- Must be amenable to working 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM – 2:00 PM)
Benefits
Why You’ll Love Working With Us:
- Global company – work in a diverse environment with people from nearly 20 countries
- Generous leave policy – time off to rest and recharge
- Christmas week off – company-wide break during Christmas, separate from annual leave
- Birthday leave – enjoy a day off on your birthday
- Quarterly mental health days – one day off every quarter to focus on your wellbeing
- Flexible work arrangements – work in a way that suits your lifestyle and goals
- Work-life balance – a culture that values personal time and long-term wellness
- Medical coverage – comprehensive insurance for peace of mind
- Performance bonus – high performance is recognised and rewarded
- Development budget - annual allowance to support your professional development
- Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials and communities – regular non-work events/activities to connect and have fun together