Consumer Loan Member Service Representative, Full-time, Hybrid Marlborough MA

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Consumer Loan Member Service Representative responsible for processing loan applications and providing excellent service to members and dealer partners. Responsibilities - Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner - Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications - Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding - Follow appropriate procedures and guidelines to limit risk exposure - Review exceptions and escalate to supervisors when necessary - Book loans to host system and provide timely funding to members and dealer partners - Prepare and disburse thorough and accurate loan closing documents - Follow up on call backs in order to finalize loans - Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners - Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken - Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership - Perform other job-related duties as assigned by Managers(s) Skills - High school diploma or equivalent - 1-3 years of related experience preferably in a Financial Institution - Ability to read and understand credit bureau reports - Previous experience working in a Call Center environment Company Overview - DCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.dcu.org.