Job Description:
• Owns the Vision Execution: Translates the Visionary’s ideas into clear, actionable strategies and executes the company’s Vision/Traction Organizer (V/TO).
• Drives Accountability: Ensures Rocks, Scorecards, and meeting cadences (Level 10 Meetings™) are followed by all.
• Leads the Leadership Team: Facilitates team health, resolves cross-functional issues, and keeps the team aligned and focused.
• Owns the Operating System: Ensures that EOS is followed by all fostering a culture of discipline and accountability.
• Issue Solving: Proactively identifies and solves issues using the IDS™ (Identify, Discuss, Solve) process.
• Oversees daily operations and ensures consistent delivery of high-quality services.
• Implements efficient systems, processes, and policies to support the company’s strategic goals.
• Collaborates with department heads to ensure alignment of resources and objectives.
• Monitors KPIs and operational metrics; ensures timely and accurate reporting.
• Develops and manages high-performing teams; leads with integrity, transparency, and consistency.
• Builds a culture of accountability, communication, and trust.
• Coaches and develops managers to lead their teams effectively.
• Facilitates conflict resolution and promotes healthy team dynamics.
• Works with the Visionary and Finance lead to manage budgets and financial planning.
• Supports strategic decision-making with data-driven insights.
• Identifies opportunities for growth, efficiency, and scalability.
Requirements:
• 10+ years in a senior operations or leadership role (COO, GM, etc.)
• Experience in a professional services or consulting environment preferred
• Skilled in managing departments in Finance, Marketing, Sales, Service, HR, general administration and overall operations
• Experience with EOS or strong willingness to adopt it
• Proven ability to lead cross-functional teams and drive results
• Strong organizational, communication, and decision-making skills
• Business acumen and systems thinking
Benefits:
• Competitive salary + performance incentive
• PTO: 3 weeks front-loaded, 10 company-paid holidays, plus sick time
• Fully company-paid employee benefits (you read that right, FULLY paid employee benefits for employees who work 20+ hours per week!)
• Medical, dental, vision insurance
• Telemedicine for the family
• Employee Assistance Program (EAP)
• Vacation and Holiday pay (prorated for our part-time employees)
• Vacation days that increase annually
• Sick Days
• 7 paid holidays PLUS… Choose your own holiday with myCelebration, break up the long winter with a Winter Blues Day, and your birthday off!
• Gift of Giving: Annual donation to a charity of your choice
• 401(k) with generous match
• Professional development training
• Fun stuff: Quarterly events, annual employee appreciation, company retreat, and lots of fun in between
• Anniversary celebrations, gifts, and more
• Drama-free work environment. We are HR after all!
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