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Posted Mar 30, 2026

Credit Union Member Solutions Specialist - Payment Collections

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Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization that specializes in providing financial services to hardworking union members. They are seeking a Credit Union Member Solutions Specialist to manage delinquent member accounts with empathy and understanding, focusing on improving members' financial lives through effective collections processes. Responsibilities - Manage delinquent member accounts with empathy and understanding - Monitor bankruptcies and repossessions - Work with outside agencies and attorneys Skills - Experience in debt collection - Ability to manage delinquent member accounts with empathy and understanding - Passion for what credit unions provide to the community Benefits - Up to eleven paid federal holidays off. - Generous Medical, Dental, and Vision coverage. - 401K Contributions made by Qualstar on your behalf, regardless of what you contribute, in addition to a monthly match option. - Generous paid vacation and sick leave. - Employee discount on loan rates. - Long-Term Disability and Life Insurance. - Hybrid work benefits are available once fully training and meeting department criteria. - Free Parking. - A beautiful headquarters location in Bothell with all that you'd expect, plus a game room, quiet room, light workout machines/equipment, bubble drink, and latte maker, and the location is surrounded by trails to bike and walk. - A business casual dress code, including jeans and tennis shoes, is allowed. Company Overview - Qualstar Credit Union is a financial service provider company. It was founded in 1952, and is headquartered in Everett, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.qualstarcu.com.