Crew Member/Cashier Job Description
A Crew Member, or Restaurant Crew Member, is responsible for assisting a team of restaurant staff in preparing orders and interacting with customers. Their duties include greeting customers and inputting their order requests into a computer system, working as part of an assembly line to cook and package orders and maintaining a clean workspace by sanitizing surfaces before, during and after shifts.
Duties and responsibilities:
- Serving customers in a timely manner
- Assisting in the training of new Crew Members
- Working within a team setting to meet sales goals during a shift
- Following the company’s security and safety procedures
- Arriving for the start of their shift on time and staying until all duties are complete
- Take customer orders at the counter
- Receive payments and present change to customers
- Pack food items, make coffee, and fill beverage cups
- Function as the host/hostess of the restaurant
- Make reservations for customers
- Receive food checks from waiters or customers
- Appeal to impatient or irritated customers, especially during rush hours
- Manage the register, including all credit card and cash operations
- Ensure a balance of the register at the end of the shift or working period.