Welcome to arenaflex – Empowering People Through Exceptional Service
At arenaflex, our people are the beating heart of our organization. We believe that every interaction—whether with a member, a physician, or a colleague—creates an opportunity to make a meaningful impact. Our commitment to a purpose‑driven culture means we invest heavily in the growth, development, and wellbeing of our team members. If you’re looking for a role where your voice matters, your skills are honed, and your career trajectory is supported, you’ve found the right place.
Why Choose arenaflex?
arenaflex is a leading provider of health‑focused solutions, offering a diverse portfolio that spans Consumer‑Directed Health Plans (CDHP), Medicare services, wellness programs, and disease‑management initiatives. Our mission is to simplify complex health journeys for millions of members and providers across the nation. In doing so, we create a workplace that is collaborative, innovative, and truly inclusive.
What We Offer
- Structured development plans tailored to your career aspirations.
- Comprehensive training programs that blend classroom learning with hands‑on experience.
- Mentorship from seasoned professionals in the health‑care industry.
- A supportive environment that values diversity, equity, and inclusion.
- Competitive compensation ranging from $17.75 to $27.83 per hour, adjusted for skill set, experience, and location.
- Robust benefits package including health, dental, vision, retirement savings, and wellness incentives—learn more at arenaflex Total Rewards.
Position Overview – Customer Advocate I
As a Customer Advocate I at arenaflex, you will serve as the frontline champion for our members and physicians. Operating primarily in a dynamic call‑center environment, you will respond to telephone and written inquiries with accuracy, empathy, and professionalism. This role is designed for individuals who thrive on problem‑solving, value clear communication, and enjoy building lasting relationships through meaningful support.
Key Responsibilities
- Member & Provider Assistance: Handle inbound and outbound calls, emails, and chat messages, providing timely answers to questions related to benefits, claims, eligibility, and health‑plan details.
- Research & Resolution: Conduct thorough investigations using internal systems and external resources to resolve complex inquiries, documenting each step for compliance and future reference.
- Data Entry & Accuracy: Accurately input member information, case notes, and resolution details while maintaining strict data‑privacy standards.
- Phone Time Management: Dedicate approximately 85‑90% of scheduled work hours to direct member and physician interaction, balancing call volume with quality service.
- Collaboration: Partner with cross‑functional teams—including claims, underwriting, and wellness programs—to escalate issues and ensure seamless service continuity.
- Continuous Learning: Stay current on medical terminology, arenaflex’s product offerings, industry regulations, and emerging health‑care trends.
- Quality Assurance: Participate in regular performance reviews, attend coaching sessions, and meet established service level agreements (SLAs) and Key Performance Indicators (KPIs).
- Documentation: Contribute to knowledge‑base articles and FAQ updates to improve self‑service options for members and providers.
Essential Qualifications
- High school diploma or GED (required).
- Minimum of 6 months experience in a customer‑service or office‑environment role.
- Demonstrated data‑entry or typing proficiency (minimum 30 wpm preferred).
- Excellent interpersonal, verbal, and written communication abilities.
- Strong analytical and organizational skills with the capability to make independent decisions.
- Physical ability to sit for extended periods and spend 90% of scheduled time on the phone, with scheduled breaks.
Preferred Qualifications & Desirable Experience
- 9 months or more of direct customer‑service experience, especially in a high‑volume call‑center setting.
- Familiarity with multiple lines of business such as CDHP, Medicare, wellness initiatives, and disease‑management programs.
- Working knowledge of medical terminology, anatomy, and health‑care claims processes.
- Proven rapid learning aptitude and adaptability to evolving processes and technologies.
- Successful completion of testing criteria related to role‑specific competencies (preferred).
Core Skills & Competencies for Success
- Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help members navigate health‑care complexities.
- Effective Communication: Ability to translate technical health‑care language into clear, understandable explanations.
- Problem‑Solving: Systematic approach to diagnosing issues, identifying root causes, and presenting solutions.
- Attention to Detail: Precision in data entry, documentation, and compliance adherence.
- Time Management: Capacity to juggle multiple inquiries, prioritize tasks, and meet defined response times.
- Team Collaboration: Willingness to share knowledge, seek assistance when needed, and contribute to a supportive team atmosphere.
- Technological Proficiency: Comfortable navigating CRM platforms, knowledge‑base tools, and Microsoft Office suite.
Career Growth & Development Pathways
arenaflex believes that every employee should have a clear, achievable path for advancement. As a Customer Advocate I, you will gain exposure to diverse health‑care products and operational processes, laying the groundwork for future roles such as:
- Customer Advocate II or Senior Advocate – handling escalated cases and mentoring junior staff.
- Specialist roles in Medicare, CDHP, or disease‑management assistance.
- Quality Assurance Analyst – focusing on service performance metrics and process improvements.
- Team Lead or Supervisor – overseeing a group of advocates, driving performance, and fostering continuous improvement.
- Cross‑functional positions in Training, Operations, or Product Management.
Our structured learning programs, tuition assistance, and internal mobility platform empower you to pursue certifications, online courses, and professional development aligned with your goals.
Compensation, Perks, & Benefits
In addition to the hourly wage range of $17.75 – $27.83, arenaflex offers a comprehensive benefits suite designed to support you both at work and at home:
- Medical, dental, and vision coverage with multiple plan options.
- Life and short‑term/long‑term disability insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO), holidays, and flexible scheduling.
- Employee Assistance Program (EAP) for counseling and wellness resources.
- Wellness incentives such as gym membership reimbursements and health challenges.
- Professional development stipend and access to e‑learning platforms.
Work Environment & Culture at arenaflex
Our call‑center facilities are designed for comfort and productivity, featuring ergonomic workstations, quiet zones, and collaborative break spaces. arenaflex’s culture is built on the following pillars:
- Inclusivity: A workplace where every voice is heard, respected, and celebrated.
- Collaboration: Cross‑departmental teamwork encourages innovative solutions and shared success.
- Integrity: We uphold the highest ethical standards in serving members and partners.
- Continuous Improvement: Data‑driven decision making and feedback loops drive excellence.
- Community Impact: arenaflex supports local health‑education initiatives and volunteer opportunities.
How to Apply
Ready to make a difference in the lives of members and physicians? Click the link below to submit your application through our secure portal. Be sure to attach an updated résumé and a brief cover letter highlighting your relevant experience and why you want to join arenaflex.
Apply for Customer Advocate I – arenaflex
Equal Opportunity Employment Statement
arenaflex is an Equal Opportunity Employer. We celebrate the unique differences of our employees and are committed to fostering an inclusive, welcoming environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.
Take the Next Step with arenaflex
If you are a motivated, customer‑focused professional eager to grow within a thriving health‑care organization, we want to hear from you. Join arenaflex today and become part of a team that truly values the power of service, the importance of personal development, and the impact of caring for the community.
Apply now and start your journey with arenaflex!