Transforming Healthcare through Exceptional Customer Service
At blithequark, we're on a mission to inspire health and make it easy for Arizonans to achieve their wellness goals. As a leading health insurance provider, we're committed to delivering top-notch customer service and support to our diverse customer base. We're seeking a highly skilled and compassionate Customer Advocate Phone Specialist to join our team on a full-time, fully remote basis within the state of Arizona.
About Us
blithequark is dedicated to helping individuals, families, and businesses navigate the complexities of healthcare. With a rich history and a strong commitment to our community, we've established ourselves as a trusted partner in the healthcare industry. Our award-winning healthy campus in Phoenix is a testament to our dedication to fostering a culture of wellness, and we're excited to bring this vision to our remote team members.
Key Responsibilities
- Identify, research, process, resolve, and respond to customer inquiries via telephone, written correspondence, and other channels, ensuring timely and effective solutions.
- Handle a high volume of health insurance-related customer calls and correspondence on a daily basis, demonstrating expertise and empathy in resolving complex issues.
- Meet quality, quantity, and timeliness standards to achieve individual and department performance goals, as defined within department guidelines.
- Collaborate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Document and record facts related to inquiries and correspondence by updating blithequark files and systems, maintaining accuracy and confidentiality.
- Demonstrate and maintain current working knowledge of required blithequark systems, procedures, forms, and manuals, staying up-to-date on industry developments and best practices.
Essential Qualifications
To thrive in this role, you'll need:
- At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field, with a proven track record of delivering exceptional customer service.
- A High School diploma or GED, with intermediate PC proficiency and excellent communication and interpersonal skills.
- The ability to maintain confidentiality and privacy, practice active listening, and compose effective business correspondence.
- Strong analytical and problem-solving skills, with the ability to interpret and translate policies, procedures, and guidelines.
- A collaborative mindset, with the ability to establish and maintain working relationships in a team environment.
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Experience working in a healthcare insurance environment, with knowledge of health insurance products and services.
- Familiarity with customer service software and technology, including CRM systems and other relevant tools.
- Previous experience working in a remote or flexible work environment, with the ability to stay motivated and productive in a self-directed setting.
What We Offer
At blithequark, we're committed to supporting your work-life balance and providing the flexibility you need to be your best. Our comprehensive benefits package includes:
- Remote, in-office, and hybrid work options within the state of Arizona, giving you the flexibility to choose the work environment that suits you best.
- Eleven (11) paid holidays, including a floating holiday you can use at your discretion.
- Accrued paid time off (up to 18 days per calendar year), allowing you to recharge and pursue your interests.
- Comprehensive medical, dental, and vision coverage, ensuring you and your loved ones receive the care you need.
- A 401(k) plan with up to 5% dollar-per-dollar match and a 2% non-elective employer contribution, helping you build a secure financial future.
- Up to 12% annual bonus based on corporate goals and individual performance, recognizing your hard work and dedication.
- Eight (8) paid volunteer hours to support our mission of inspiring health, giving you the opportunity to make a positive impact in your community.
- Tuition reimbursement and scholarship opportunities for your children, supporting your ongoing education and personal growth.
- Employee discounts, gym reimbursement, and wellness programs, promoting your overall well-being and job satisfaction.
Career Growth and Development
At blithequark, we're committed to helping you grow and develop in your career. Our ongoing training programs and career development opportunities will help you acquire new skills, expand your knowledge, and advance in your role. Whether you're looking to move into a leadership position or specialize in a particular area, we're dedicated to supporting your long-term career goals.
Our Culture
Our Workability model is designed to promote flexibility, collaboration, and work-life balance. Whether you choose to work remotely, in-office, or in a hybrid setting, we're committed to creating a culture that supports your well-being and success. Our award-winning healthy campus in Phoenix is always available to you, offering access to telehealth services, healthy meals and snacks, and a state-of-the-art fitness center.
Join Our Team
If you're a compassionate and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a competitive hourly pay rate of $20.00/hr and a comprehensive benefits package, we're confident that you'll find this role rewarding and fulfilling. Don't miss out on the chance to join our dynamic team and make a positive impact in the lives of Arizonans.
blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.
To learn more about blithequark and our mission, please visit our website. We look forward to receiving your application and discussing this opportunity further.
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