About FLEXcon and Our Industry
At FLEXcon, we're passionate about delivering innovative solutions and exceptional customer experiences in the flexible packaging and label industry. With a rich history spanning over 60 years, we've established ourselves as a leading manufacturer of high-quality, flexible packaging materials and label solutions. Our products play a vital role in various industries, including food, beverage, pharmaceuticals, and more. We're committed to building long-lasting relationships with our customers, providing them with top-notch service, and helping them achieve their goals.
Job Summary
We're seeking a highly skilled and motivated Customer Experience and Sales Representative to join our team remotely, working within Pacific Time Zone hours. As a primary inside contact for our customers, you'll be responsible for ensuring all their needs are met by taking ownership of fulfillment activities, providing standard product recommendations, pricing, and resolving information-related complaints. You'll proactively interact with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit teams to provide quick responses and drive business growth.
Key Responsibilities
- Respond to customer inquiries received by phone, email, and fax, documenting interactions in Salesforce.
- Recommend, quote, sample, and sell VBS products, as well as document opportunities where VBS products do not meet customer requirements.
- Take ownership of order fulfillment activities, from receipt of order to delivery and invoicing, verifying accuracy against documented procedures.
- Process order changes and cancellations, and recommend alternative product constructions if required.
- Monitor open work orders, expedite as needed, and proactively notify customers of late or problem orders.
- Resolve customer-specific freight and logistics issues/questions through consultation with Flexcon Shipping Departments.
- Utilize the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, and application sheets.
- Resolve information-related customer complaints, implement corrective action, and confirm resolution to customers.
- Proactively engage assigned accounts to better understand business applications and uncover missed opportunities.
- Assist with order entry overflow, standard price quotations overflow, and entry of new customer information.
- Contribute to Customer Service Improvement Teams as required and cross-train new employees when appropriate.
Requirements and Qualifications
Essential Qualifications:
- Bachelor's degree or equivalent business experience.
- 1-3 years of previous customer service experience, preferably in a manufacturing environment.
- Experience using an ERP system and Microsoft Office Suite (including Excel) is highly preferred.
- Excellent verbal and written communication skills, with the ability to learn quickly and work under pressure.
- Troubleshooting and problem-solving skills, with a collaborative team spirit and adaptability.
Preferred Qualifications:
- Experience using Salesforce.com.
- Knowledge of the flexible packaging and label industry.
Skills and Competencies
- Excellent Customer Service: Provide top-notch service to customers, ensuring their needs are met and exceeded.
- Verbal and Written Communication: Effectively communicate with customers, internal teams, and stakeholders.
- Ability to Learn Quickly: Adapt to new situations, products, and processes.
- Troubleshooting and Problem-Solving: Resolve customer complaints and issues in a timely and professional manner.
- Collaborative Team Spirit: Work effectively with internal teams to drive business growth and improve customer satisfaction.
- Adaptability: Embrace change and adjust to new priorities and challenges.
Career Growth Opportunities and Learning Benefits
At FLEXcon, we're committed to the growth and development of our employees. As a Customer Experience and Sales Representative, you'll have opportunities to:
- Develop your skills and knowledge in customer service, sales, and industry-specific products.
- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
- Participate in training and development programs to enhance your skills and competencies.
- Contribute to customer service improvement initiatives and help shape the future of our customer experience.
Work Environment and Company Culture
We offer a dynamic and supportive work environment that values:
- Remote Work: Work from the comfort of your own home, with flexible hours to accommodate your needs.
- Collaborative Culture: We're a team-oriented company that values communication, feedback, and teamwork.
- Professional Development: We're committed to helping our employees grow and develop their skills.
- Recognition and Rewards: We recognize and reward our employees for their hard work and contributions.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary and benefits.
- Opportunities for bonuses and performance-based incentives.
- Professional development and training programs.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
We're excited to hear from you and look forward to discussing this opportunity further!
Apply Now