SP+ is an artificial intelligence company focused on creating innovative parking solutions. The Customer Service Representative will handle a high volume of inbound calls, resolve customer issues, and manage business transactions related to new customer accounts.
Responsibilities
- Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries
- All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis
- Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
- Handles business transactions in connection with activation of new customer accounts on a computer terminal
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
- Makes financial decisions to protect/collect revenues and adjusts customer accounts
- Manage multiple duties at a time
- Deliver exceptional client service via telephone
- Conduct detailed research and address customer inquiries
- Provide quality service by comprehending procedures and continued product knowledge
- Enter data and customer service work on a daily routine basis
- Prepare activity reports to track performance across our customer base
- Track issues, and ensure timely delivery of solutions from support teams
- Complete other duties as assigned
Skills
- 1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
- High School Diploma or Equivalency
- Advanced multi-tasking, problem solving and organizational skills
- Ability to work in a fast paced work environment
- Positive attitude and productive, professional and courteous manner
- Superior telephone etiquette
- Ability to accomplish tasks in the most timely and efficient manner
- Strong written and verbal communication and interpersonal skills
- Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Long/short term disability
- Life insurance
- Accident insurance
- 401k
- Paid time off
Company Overview
SP+ (www.spplus.com) develops and integrates industry-leading technology with best-in-class operations management and support to deliver mobility solutions that enable the efficient and time-sensitive movement of people, vehicles, and personal travel belongings. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://www.spplus.com.
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