Dental Network Support Associate IV
Fully Remote
Remote - United States
Full time
As the Dental Network Support Associate IV - Provider Relations team member, you will work directly with contracted providers to help resolve issues, assess and negotiate provider fee schedules, and attempt to reverse termination requests. You will work in a variety of different systems and partner with other network team members. You will also work on different projects related to our dental network providers. “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” are integral to our team culture.
You are
A team player with a positive attitude who is self-driven and focused on delivering exceptional results
Able to deliver top customer service to all DHMO and PPO dentists and maintain productivity requirements as established by the role
Intellectually curious and proactive
Displays technical and functional competence and expertise
Proactively looks at new and different ways of approaching work
You have
3+ years of dental insurance industry experience or comparable insurance experience communicating with Dental or Doctor offices
The ability to accelerate impact and drive results
Excellent decision making, critical thinking and communication skills
Knowledge of Dental or related experience
Knowledge of MS Word/Excel/PPT
Excellent written and verbal communication skills
Bachelor’s Degree or equivalent work experience required
You will
Assess and analyze provider fee schedules
Leverage available data to negotiate mutually beneficial fee schedule increases with providers
Research and resolve a variety of provider issues
Grow knowledge base of Network strategy
Work on a variety of projects
Be accountable for meeting contractual and procedural turnaround times
Put forth all reasonable efforts to retain providers in the network
Provide outstanding customer service to providers and internal partners
Location
This is a remote role with 0-10% Travel - Travel to/from regional offices as needed for project work/team meeting.
Salary Range:
$49,260.00 - $73,890.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.