Director Implementation Success Leader, Coding Expert
About IKS Health
IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health’s global workforce supports large health systems across the United States.
IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.
For more information, visit: www.ikshealth.com
Job Summary
KS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.
You’ll be the strategic partner and trusted advisor to our key healthcare clients. You’ll own the success of your clients - ensuring a client start that delights, sets us up for growth, and delivers measurable impact. You’ll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration.
If you’ve spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You’ll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You’ll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You’ll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery.
This isn’t a sales job, it’s a role where your credibility as a healthcare operator becomes the foundation for transformation. If you’re ready to influence how entire organizations deliver care, this is your platform to make that impact..
Key Responsibilities
1. CODING SUBJECT MATTER EXPERT:
Advanced Professional Certification: Must hold a nationally recognized credential such as the AAPC Certified Professional Coder (CPC) or the AHIMA Certified Coding Specialist (CCS) to demonstrate mastery of ICD-10-CM, CPT, and HCPCS Level II code sets.
Extensive Coding Experience: A minimum of 5+ years of professional medical coding experience, preferably within complex clinical environments like academic or teaching facilities, with a proven ability to maintain high productivity and quality standards.
Workflow Design & Integration: Demonstrated ability to analyze healthcare documentation workflows and integrate coding solutions (including AI-driven or automated platforms) into existing Electronic Health Record (EHR) systems such as Epic, Cerner, or Meditech.
Technical Implementation & Training: Experience managing the "go-live" process for new clients, including configuring system interfaces, conducting on-site or virtual training for physicians and staff, and developing comprehensive training manuals or job aids.
Analytical & Compliance Oversight: Advanced skills in auditing clinical documentation to ensure regulatory compliance and reimbursement accuracy, with the ability to translate data into actionable insights for client leadership.
2. TIMELY START: Drive implementations of Coding solutions across the enterprise for both new and existing customers
Program manage the onsite aspects of the Implementation/Onboarding Plan.
Own overall implementation from SOW signing to go-live and ramp.
Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers).
Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.)
3. CHANGE MANAGEMENT: Lead all core change management, tech and compliance enablement activities to operationalize IKS clinical solutions.
Lead, initial ‘setup’ of resource, process and tech at client site.
Engage client’s leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates etc.).
Review customer’s existing process documents/workflows and work with the IKS team to ensure the proposed standard operating process(SOP’s) appropriately captures customer nuances and processes and are signed off by client’s clinical and operational stakeholders..
4. DRIVE ADOPTION: Ensure the provider and practice leaders are comfortable with the new service till they are in steady state.
Successfully onboard clinical champions (first 3-5 providers or clinics); ensure target physician retention by active solution user fitment management and expectation setting
Work with the Operations teams to baseline the performance of the practice’s performance
Work with the provider and their support staff to implement agreed processes.
Coordinate the training of a provider and practices as required in partnership with the onboarding team.
Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions.
5. READINESS FOR SUCCESS: Institute sustainable processes across IKS & client team for steady state delivery:
Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders.
Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders.
During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer.
Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns
Ensure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concerns
Educate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environment
Proactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolved
Support the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction
6. Groom development of younger leaders
Typically Bon Voyage candidates, for managing new client implementations independently.
7. Lead the constant evolution and deployment of Coding best-practices, specifically for:
Documentation standards,
Configuration of end-products
Guidelines for successful adoption
Collaborate closely with operations to drive adherence to standardized outputs.
Key Measurements of Success
Ensure all implementations are completed on time, within budget and with high quality
Ensure business metrics and value proposition are met and shared with the customer
High customer satisfaction and success
Key Performance Indicators
Days from SOW signing to start of first ramp
30-60-90 days CSAT for all client physicians |90 & 180 day provider retention rate
Minimize fully loaded cost of implementing
Extent of standardization and change management at client (qualitative)
Demonstrated SME contribution (create best practices in configuration, documentation, fitment and utilization etc.)
Qualifications
Required
Ability to travel as needed, 50% at least
10+ years of experience working in US healthcare
5+ years experience in Coding
AAPC, AHIMA, other coding certifications
Familiar with EHR workflow, clinical documentation, CDI, and medical coding
Customer Management skills especially in dealing with Physicians, Clinical Champions, CMO, CMIO and Practice Leaders
Structured, methodical, and detail-oriented
Self-driven and proactive with ability to multitask and prioritize issues in a complex environment
Project management, planning and organizational skills
Excellent verbal and written communication skills
Preferred
Clinical background (NP/PA, RN, MA)
Proven track record on driving results and progressive leadership experience
Working knowledge of Practice Management Systems
Analyzing and creating end-user workflows, and implementation experience on EHR functionality
Capable of interfacing well at senior management levels within a large organization and client base
Strong understanding of fee for service and fee for value practice models
Compensation and Benefits: The maximum annual salary range is $150,000 - $175,000 a year, determined by years of relevant experience, skills, and the specific geographical location where the work is performed. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status