At arenaflex, we're not just looking for a Customer Service Representative – we're seeking a game-changer. Someone who embodies our core values of Agility, Accountability, and Relevancy, and is passionate about delivering exceptional service to our clients. If you're a motivated and customer-focused individual with a knack for building strong relationships, we want to hear from you.
**About arenaflex**
arenaflex is a leading innovator in the insurance industry, dedicated to raising the tide of the Jewelry Industry through our people, customer commitment, and technology. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a workplace that's both challenging and rewarding.
**Our Commitment to Employee Safety**
At arenaflex, we take the safety and well-being of our employees very seriously. In response to the COVID-19 pandemic, we've established an Emergency Response and Readiness (ERR) team to monitor and assess the situation daily. Our protocols are designed to ensure a safe and healthy workplace, and we're committed to supporting our employees during this challenging time.
**About Our Corporate Office**
Our Neenah, WI Corporate Office is a state-of-the-art facility that offers a unique and inspiring work environment. With an onsite Starbucks, fitness center, gem gallery, and 24 Carat Caf, you'll have everything you need to thrive. Plus, our prime location is set back among the trees, providing a peaceful and serene atmosphere that's perfect for focus and productivity.
**Job Summary**
As an Agency Customer Service Representative at arenaflex, you'll play a critical role in providing superior service to our current and future policyholders. Your primary responsibilities will include:
* Providing excellent service to policyholders and becoming a resource for them on policy questions and requests
* Building and maintaining strong relationships with clients and brokers through effective and positive communication
* Managing the completion of policy renewals, endorsements, and cancellations
* Proactively soliciting feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate
* Increasing or adding additional coverage to policies when appropriate
* Maximizing opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations
* Maintaining accurate client data in agency management system and ImageRight system
* Identifying and recommending process improvement opportunities
* Participating in a variety of projects
**Essential Duties and Responsibilities**
* Provide excellent service to policyholders and become a resource for them on policy questions and requests
* Build and maintain strong relationships with clients and brokers through effective and positive communication
* Manage the completion of policy renewals, endorsements, and cancellations
* Proactively solicit feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate
* Increase or add additional coverage to policies when appropriate
* Maximize opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations
* Maintain accurate client data in agency management system and ImageRight system
* Identify and recommend process improvement opportunities
* Participate in a variety of projects
**Qualifications**
* Excellent customer service skills
* Ability to work in an innovative environment and adapt to change
* Strong communication and interpersonal skills
* Ability to obtain Property/Casualty Insurance Agent License within 2 months of employment
* Ability to obtain Certified Insurance Service Representative designation
* High school diploma required, Bachelor's degree preferred
* Previous customer service experience required
* 2-4 years of industry experience in insurance or agency relations preferred
* Equivalent combination of education and/or experience may be considered
* Prefer in progress Certified Insurance Counselor (CIC) designation
**Computer Skills**
* Intermediate skills in MS Word, Excel, and Outlook
**What We Offer**
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including hybrid and remote options
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's both challenging and rewarding. We offer a unique opportunity to work with a leading innovator in the insurance industry, and to be part of a team that's dedicated to making a difference. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you.
**Take the Next Step**
Are you ready to join our team and take your career to the next level? Apply now and let's discuss how you can become a vital part of our success story.