Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Bilingual Customer Service Agent to join our team on a 1-year contract. As a key member of our customer service team, you will play a vital role in shaping the customer experience and driving business success.
**About arenaflex**
arenaflex is a global leader in the industry, with a rich history dating back to 1843. We are a vibrant, diverse, and global growth company that is committed to innovation, quality, and social responsibility. Our team of over 58,000 professionals in 60 countries is dedicated to solving problems and advancing the manufacturing trade through cutting-edge technology and our Industry 4.0 Initiative. We are proud to be a part of the arenaflex family, where you will have the opportunity to make a real impact and grow your career.
**The Role**
As a Bilingual Customer Service Agent, you will be responsible for providing exceptional customer service to both internal and external customers, including distributors and end-users. You will be the primary point of contact for customer inquiries, resolving issues and providing reliable information in a professional and courteous manner. Your strong communication skills, both written and verbal, will enable you to effectively communicate with sales personnel, distributors, and other stakeholders.
**Key Responsibilities**
* Process transactions and various inquiries using Outlook, SAP, and Esker
* Receive distributor calls as well as some end-user calls
* Provide reliable information to both internal and external customers
* Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process
* Maintain a high level of service to customers and account executives in dealing with day-to-day business activity
* Act as a key contributor to the customer service team by receiving distributor calls and inquiries
**What You'll Get**
* Competitive salary
* Opportunities for career growth and development
* Access to state-of-the-art learning resources, including our Lean Academy and online university
* Diverse and inclusive culture that values respect, empathy, and open communication
* Purpose-driven company that prioritizes volunteerism, giving back, and sustainable business practices
* Global benefits and perks, including entitlements and benefits unique to your country of hire
**Who We Are Looking For**
* College or university diploma/degree
* Bilingual (French/English) language skills, both written and spoken (strong asset)
* Ability to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
* Strong keyboard and data entry skills (min 30 wpm)
* Team player with the ability to work with a large team
* Dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
* Ability to rapidly assimilate marketing programs, product knowledge, and all other company policies and procedures
**What's Next**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Agent on a 1-year contract. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
**Apply Now**
**Join the arenaflex Team**
At arenaflex, we believe in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.