Are you a customer-focused professional looking for a rewarding career opportunity that offers flexibility and growth potential? Do you thrive in a dynamic, purpose-driven environment where your skills and dedication are valued and recognized? Look no further than arenaflex, a leading organization that empowers individuals with disabilities and promotes inclusivity.
As an Experienced Customer Care Coordinator - Part-Time Remote Hybrid, you will play a vital role in providing exceptional customer service, ensuring customer satisfaction, and driving business growth. This exciting opportunity offers a unique blend of remote and in-store work, allowing you to balance your work-life needs while contributing to the success of arenaflex.
**About arenaflex**
arenaflex is a purpose-driven organization that has been a leader in providing meaningful employment opportunities for individuals with disabilities for over [number] years. Our mission is to empower individuals with disabilities to reach their full potential, and we achieve this through our four core pillars:
* **EMPLOY**: We create meaningful careers and lasting skills that transform lives.
* **BUILD**: We design and manufacture innovative products that meet the needs of our customers.
* **SERVE**: We provide exceptional customer service and support to our customers, including the federal government.
* **SUPPORT**: We invest in research and treatment for blindness and visual impairment, striving to end blindness forever.
**About this Role**
As a Customer Care Coordinator, you will be the primary point of contact for customers, providing assistance with all customer-related matters, and supporting Customer Service Representatives as needed. Your responsibilities will include:
* Providing exceptional customer service via phone, email, and video conferencing
* Maintaining a positive and friendly demeanor when assisting customers
* Navigating Axapta to create and release sales orders
* Communicating with customers and vendors throughout the sales order process
* Quoting contracts and following up on quotes
* Calling customers for additional information as needed
* Ensuring sales orders are reconciled with material on hand or on order
* Coordinating pick up/delivery of orders
* Maintaining a list of customers to include email and phone numbers
* Assisting customer service representatives at the checkout counters
* Following up with customers via surveys to ensure satisfaction
* Registering and tracking customer complaints with expeditious follow-up and resolution
* Creating reports to track sales orders and their impact on the budgeted sales
* Creating, modifying, and emailing Excel spreadsheets as required by management
* Ensuring customers are aware of our BUYLCI website and assisting with customer setup
* Ensuring customers are aware of the DOD Emall program and know how to maneuver through the website
* Publishing and displaying daily price changes as instructed
* Utilizing marketing tools to seek additional sales
* Merchandizing and replenishing shelves as necessary
* Interacting with vendor reps during their normal sales calls
* Other duties as assigned
**Qualifications**
To be successful in this role, you will need:
* A high school graduate with one year of relevant work experience
* Basic retail knowledge and accuracy with computerized checkout systems
* Excellent interpersonal skills, including communication with customers, vendors, company divisions, co-workers, and management
* Ability to work a minimum of 8% of your time per year, equating to a minimum of one week per quarter
**Why arenaflex?**
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at no cost to the employee
* 401(k) with match and Surplus-Sharing Plans
* Health, Dental, and Vision Insurance
* Ten paid holidays annually
* Paid Time Off (PTO)
* On-site Health and Wellness program
* Employee Assistance Program (EAP)
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
arenaflex is an equal opportunity employer and welcomes applications from individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
**Simple Application Process**
Ready to join arenaflex? The first step is easy. Click the link below to apply now, and we'll be in touch soon!
Don't miss this opportunity to join a purpose-driven organization that values your skills and dedication. Apply now to become an Experienced Customer Care Coordinator - Part-Time Remote Hybrid at arenaflex!