At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as Customer Care Representatives. As a Customer Care Representative at arenaflex, you'll be the face of our company, providing exceptional customer service and support to our clients. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
As a Customer Care Representative at arenaflex, you'll enjoy a range of benefits that will make your career journey with us truly rewarding. Some of the benefits include:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our team
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and relax
* Employee wellness and engagement programs to support your physical and mental well-being
**Teleperformance and You**
At arenaflex, we're committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Care Representative, you'll be a key contributor to our team, working collaboratively with colleagues to provide exceptional customer service and support. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in investing in our employees and providing opportunities for growth and development.
**Work from Home Requirements**
As a Customer Care Representative at arenaflex, you'll have the flexibility to work from home, using your own personal device (desktop, laptop, or tablet). To ensure a seamless and secure experience, we require:
* A personal device with Windows 10 or later
* Wired Ethernet LAN connection
* Internet Connection (Satellite, wireless, and dial-up ISP are not permitted)
* A minimum of 4GB RAM
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
+ Clean and quiet workspace
**Responsibilities**
As a Customer Care Representative at arenaflex, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
**Teleperformance is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our business.
**Employment Type: FULL_TIME**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.