**About arenaflex**
arenaflex is a leading organization that has been at the forefront of innovation and customer-centricity for over a century. With a rich history of refreshing the world and making a difference, we continue to thrive and grow, driven by our purpose and a culture that values continuous learning, inclusivity, and agility. Our team is passionate about delivering exceptional customer experiences and driving business growth through proactive account management and sales of complex volume-driving initiatives.
**Job Summary**
We are seeking an experienced Customer Development Manager to join our NAOU Sales Organization, responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. As a key member of our team, you will support and/or sell against a portfolio of accounts, requiring complex phone sales interactions and strong collaboration with assigned account teams. This is an individual contributor role, directly responsible for achieving individual performance metrics and account team metrics as assigned.
**Responsibilities**
As a Customer Development Manager at arenaflex, you will be responsible for:
* Completing proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
* Conducting regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
* Identifying opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
* Coordinating implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
* Participating in contract negotiations/re-negotiations with customer and arenaflex to formalize the agreement.
* Managing customer marketing reimbursements and local store funding programs to drive business results.
* Accurately capturing customer interactions through current CRM systems.
* Managing individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
* Providing feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
* Developing and ensuring execution against an Individual Development Plan to ensure personal development and career growth within NAOU.
**Requirements**
To be successful in this role, you will need:
* A Bachelor's Degree required.
* 1+ years frontline sales experience preferred.
* Experience in effectively communicating with and influencing customers.
* Proven ability to problem solve and provide viable solutions based on customer and company needs.
* Proven ability to provide quality Customer Service.
* Strong verbal and written communication skills.
* Effective collaborating skills.
* Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
* Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
* Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions.
* Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
* Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
* Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, arenaflex Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, arenaflex Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.
**Additional Activities/Responsibilities**
This role may also involve:
* Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts.
* Selling, processing, and coordinating the installing of arenaflex Equipment
* Resolving service issues
* Approving reimbursements and resolving customer's issues
* Authorizing account transfer requests
* Steward work in Regional and Account Team meetings
* Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls, and/or participating on account team calls after normal hours.
* Build customer presentations.
* Potential travel to customer events, training, and sales conferences.
**Skills**
To succeed in this role, you will need to possess:
* Communication
* Cross-Functional Teamwork
* Customer Contacts
* Customer Interactions
* Customer Relationships
* Influencing
* Organization
* Prioritization
* Relationship Building
* Sales
**Compensation and Benefits**
arenaflex offers a competitive salary range of $85,000 - $100,900, depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
**Annual Incentive Reference Value Percentage**
7.5
**Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.**
**Our Purpose and Growth Culture**
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Apply Now**
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.