At arenaflex, we're revolutionizing the way people shop and interact with each other through our innovative livestream shopping platform and marketplace. As a remote-first company, we're committed to creating a welcoming space for buyers and sellers to share their passions with others. We're growing rapidly, and we're looking for forward-thinking problem solvers to join our team.
**About arenaflex**
arenaflex is a fast-paced and dynamic company that's changing the face of ecommerce. We're backed by top investors, including Andreessen Horowitz, Y Combinator, and CapitalG, and we're committed to our values of community, shopping, and entertainment. Our platform couples rigorous seller vetting with a focus on community to create a unique and engaging experience for buyers and sellers. We're innovating in the world of live auctions, with a focus on sports, fashion, video games, and streetwear.
**The Role**
As a Customer Experience Agent at arenaflex, you'll be part of a team that's responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be there to make it right. Your primary responsibilities will include:
* Interacting with buyers and sellers with a customer-first attitude to ensure a positive experience
* Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
* Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Working with other departments to troubleshoot, research, and resolve open questions
* Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience
**You**
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:
* 2+ years of support experience handling email and/or chat services
* Weekend availability required
* Understanding of ecommerce and marketplace operations
* Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers and being customer-first
* Proactive problem-solver and process-improver
* Knowledge of collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Compensation and Benefits**
As a Customer Experience Agent at arenaflex, you'll receive a competitive salary, benefits, and equity. The hourly range for this role is $24.04/hour to $28.85/hour, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. You'll also receive:
* Flexible time off policy and holiday pay for working company-wide holidays
* Health insurance options, including medical, dental, and vision
* Work-from-home support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance for food and wellness
* Annual allowance towards childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement benefits, including 401k offering for traditional and Roth accounts in the US and pension plans internationally
* Monthly allowance to dogfood the app
* Parental leave, including 16 weeks of paid parental leave and one month gradual return to work
**Work Environment and Company Culture**
As a remote-first company, we're committed to creating a welcoming and inclusive work environment that allows our team members to thrive. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**How to Apply**
If this role sounds like a perfect fit, don't hesitate to apply today. We're excited to hear from you and learn more about your qualifications and experience. Apply now and let's build the future together.