**Job Summary:**
Join arenaflex, a global leader in digital business services, as a Customer Experience Specialist in a Work from Home setting. As a key contributor to our team, you will be responsible for providing exceptional customer support, resolving complex issues, and driving customer satisfaction. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
**About arenaflex:**
arenaflex is a global, digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
**Benefits of Working with arenaflex:**
* Paid Training to equip you with the skills and knowledge you need to succeed
* Competitive Wages and Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and refocus
* Employee wellness and engagement programs to support your overall well-being
* Opportunities for career growth and advancement in a dynamic and supportive environment
**Teleperformance and You:**
At arenaflex, we believe in empowering our employees to make a difference. Through a balanced high-tech and high-touch approach, we help companies adapt quickly to changing needs and deliver exceptional customer experiences. As a Customer Experience Specialist, you will be the eyes and ears of our team, fielding customer inquiries, and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds, and no two days will be the same.
**Did you know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Responsibilities:**
As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities include:
* Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
* Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues
* Escalating more technical product-related issues to the proper Product Support department
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
* Updating customer information and ensuring accurate entry of contact information
* Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
* May provide guidance and/or mentoring to less experienced associates
* Other related duties assigned as needed
**Qualifications:**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements:**
To ensure a seamless and productive work experience, you will need to meet the following internet requirements:
* Minimum subscribed download rate equal to or exceeds 15.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family:**
At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**arenaflex is an Equal Opportunity Employer**
If you're passionate about delivering exceptional customer experiences and are ready to take your career to the next level, apply now to join our arenaflex team!