We're on a mission to revolutionize the way we connect with our customers, and we need a skilled Customer Onboarding & Success Manager - French Bilingual to join our team at arenaflex. As a remote role, you'll enjoy the freedom and flexibility to work from anywhere, while contributing to the success of our clients. Your expertise will be valued, and you'll be rewarded with a competitive compensation package.
**About arenaflex**
At arenaflex, we're passionate about creating growth for our clients, employees, and community. For over 35 years, we've been generating revenue for innovative tech companies through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We're committed to cultivating career advancements for our people, providing mentorship, leadership, and career-development programs. arenaflex is proud to be an award-winning workplace culture and a top employer in our industry, with a global presence in the USA, India, Ireland, Bulgaria, Mexico, the Philippines, and Australia.
**Our Exceptional Team**
Our team is the cornerstone of arenaflex's accomplishments. We're proud of our six core values, which are embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices, we work together to drive innovation and success. Our exceptional team is the driving force behind our achievements, and we're committed to providing a supportive and inclusive work environment.
**About the Customer Onboarding & Success Manager**
arenaflex is seeking a Customer Onboarding & Success Manager for an exciting new project. In this role, you'll be managing and optimizing relationships with property owners for our client's growing business. The perfect candidate will possess a deep knowledge of our client's platform and exceptional client management abilities.
**Your Responsibilities**
* Build and nurture partner relationships within your assigned territory.
* Directly manage accounts to exceed quarterly and annual sales goals.
* Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth.
* Onboard new, high-quality supply in your assigned geography.
* Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients.
**What You'll Need to Succeed**
* 1-2 years of experience in account management, partner support, technical support, customer experience, customer success, or sales.
* French Language - level C1 and above.
* Proven track record of consistently exceeding goals and targets.
* Online marketplace/SaaS platform experience a plus.
* Proven track record of effectively managing a leads pipeline or book of business.
* Proficiency in CRM software, specifically working with leads and opportunities.
* Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video.
* Strong quantitative skills and the ability to interpret and apply data to drive decision-making.
* Exceptional time management and prioritization abilities.
* Comfort working at both strategic and tactical levels in ambiguous environments.
* Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives.
**What We Offer**
At arenaflex, we're committed to our "We Care" value, which means providing employees with valuable mental and physical well-being benefits, including:
* Comprehensive VHI Health cover from day one.
* Structured training & career development opportunities.
* Education reimbursement.
* Paid birthday leave.
* Child/Dependent care reimbursement.
* Personal Hardship Loan Program.
* Mental health and 24/7 employee assistance program.
* Bike To Work Scheme / Taxsaver Leap Card Scheme.
* Top-performer and tenure awards.
**Compensation**
The pay for this position is a basic salary of €38,000 per annum, with an additional variable bonus component of €6,000 per annum. Your recruiter will provide more detailed information during the interview process.
**Equal Employment Opportunity**
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you're an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at
[email protected] for assistance.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.