Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a forward-thinking organization dedicated to revolutionizing the way we approach customer relations. As an Experienced Customer Relations Supervisor, you will play a pivotal role in shaping the future of customer service at arenaflex, leveraging your expertise to drive success and foster a culture of inclusivity and diversity.
**About arenaflex**
arenaflex is a dynamic and innovative organization that puts its heart into everything we do. Our purpose is to bring our heart to every moment of our customers' health, delivering enhanced human-centric healthcare solutions that make a real difference in people's lives. With a commitment to excellence and a passion for innovation, we're shaping the future of healthcare and creating a better world for all.
**Our Heart At Work Behaviors**
At arenaflex, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support our purpose and guide our actions, ensuring that every interaction with our customers and colleagues is characterized by empathy, compassion, and a genuine desire to make a positive impact.
**Position Summary**
As the Customer Relations Supervisor, you will provide daily leadership, management, and guidance to the licensed Customer Relations Call Center team. This team handles high-volume customer calls made to our 1-800- SHOP-CVS line and corresponds with customers via email. Your primary responsibilities will include:
* Ensuring superior service for our customers and retail partners by providing information, feedback, and coaching to agents supporting call center service level standards by holding teams accountable for results, as well as flawless execution of inbound/outbound calling programs and associated performance metrics
* Creating and supporting a culture of inclusion and diversity, ensuring all actions are in complete alignment with arenaflex practices, policies, and values as well as state, federal, and regulatory requirements
* Work Schedule will be either of the following shifts:
+ Monday - Friday, 10:30 AM - 7:00 PM ET
+ Saturday, 10:00 AM - 6:30 PM ET, Monday - Thursday, 10:30 AM - 7:00 PM ET
+ Sunday, 10:00 AM - 6:30 PM ET, Monday - Thursday, 10:30 AM - 7:00 PM ET
**Required Qualifications**
* 2+ years of leading, coaching, and developing teams
* 1+ year(s) of experience using MS Office Suite, including Word, Excel, and PowerPoint
**Preferred Qualifications**
* 1+ year(s) experience leading a team in a call center environment
* Experience working in a call center environment
* Experience in use of call center technologies/applications such as Verint, Five9, or IEX
* Retail Pharmacy experience
* Experience working with data and analytics
* Organized and high energy
**Education**
* High School diploma, GED, or equivalent work experience is required
* Bachelor's degree preferred
**Compensation and Benefits**
The typical pay range for this role is $43,888.00 - $93,574.80. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Relations Supervisor, you will have access to a range of training programs, mentorship opportunities, and career advancement possibilities. Our commitment to learning and development ensures that you will have the skills and knowledge needed to succeed in your role and beyond.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and fast-paced, with a focus on delivering exceptional customer experiences. As a Customer Relations Supervisor, you will be part of a team that is passionate about making a positive impact and committed to excellence.
**How to Apply**
If you are a motivated and experienced leader with a passion for customer relations, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our mission to bring our heart to every moment of our customers' health.
**Application Deadline**
The application window for this opening will close on 10/19/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
**Join arenaflex Today**
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and take the first step towards a rewarding career with arenaflex.