Experienced Customer Service Agent – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and elegance, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The aviation industry is a dynamic and exciting field, with blithequark being a leading player in providing exceptional customer experiences. As a customer service agent, you will be at the forefront of delivering top-notch service to our clients, ensuring their needs are met, and their expectations are exceeded.

Why You'll Love This Job

The Customer Service Agent collaborates with customers in a polite, professional, friendly, and efficient manner. At blithequark, we prioritize providing exceptional customer service, and as a customer service agent, you will be an integral part of our team. You will have the opportunity to work from home, providing flexibility and work-life balance. Our team is passionate about delivering outstanding service, and we are looking for like-minded individuals to join our ranks.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at stands in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Line lines at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work associated with handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Furnish connecting passengers with gate information
• Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
• Adhere to company policies, procedures, and performance standards
• Complete task-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's Degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a customer service agent, you will have access to comprehensive training programs, designed to enhance your skills and knowledge. Our training programs include:

• Customer service skills training
• Product knowledge training
• Systems training
• Leadership development programs

We also offer opportunities for career advancement, including promotions to senior customer service roles, team lead positions, and other leadership roles within the company. Our goal is to provide you with the tools and resources you need to succeed and grow in your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse workplace culture. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join our ranks. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our company culture is built on the following values:

• Customer focus
• Integrity
• Respect
• Teamwork
• Excellence

We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, inclusive, and respectful. We also offer a range of employee benefits, including health and wellness programs, employee recognition programs, and social events.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary of $35 per hour. We also offer a range of perks and benefits, including:

• Health benefits
• 401(k) program
• Additional benefits, such as pet insurance and discounts on hotels, cars, and cruises
• Opportunities for career advancement and growth
• A dynamic and supportive work environment

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. We are an equal opportunity employer, and we welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, please apply today!

Apply Now

Apply Now