At arenaflex, we're on a mission to revolutionize the way we interact with our customers and partners. As a Customer Service Communications Consultant, you'll play a pivotal role in shaping the experience of our front-line teams and partner organizations. If you're a creative problem-solver with a passion for effective communication, we want to hear from you.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to delivering exceptional customer experiences through cutting-edge technology and strategic partnerships. Our team of experts is passionate about staying ahead of the curve, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Customer Service Communications Consultant, you'll be part of a dynamic team that's shaping the future of customer service.
**Job Highlights**
* **Position:** Customer Service Communications Consultant
* **Location:** Remote
* **Company:** arenaflex
* **Start Date:** Immediate openings available
* **Compensation:** A competitive salary and comprehensive benefits package
**About the Position**
As a Customer Service Communications Consultant at arenaflex, you'll be responsible for designing and delivering effective communication strategies that keep our front-line teams informed and engaged. You'll act as a liaison between the front lines and executive leadership, leveraging your creativity and analytical skills to develop compelling communication campaigns and ensure that messaging is impactful and actionable.
**Responsibilities**
* **Design and Develop Compelling Communication Campaigns:** Create engaging copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners.
* **Build and Oversee Governance Approach and Communication Calendar:** Work with our creative agency, contact center partners, and back-office teams to develop and implement a governance approach and communication calendar that ensures seamless communication across all teams.
* **Build Strong Relationships with Partner Senior Leadership:** Establish and maintain strong relationships with our partner senior leadership team across all four partners and six sites to ensure that our agents are set up for success in serving our customers across Value brands.
* **Develop Customer Service Communications Playbook:** Partner with our team to develop a comprehensive customer service communications playbook that outlines best practices and guidelines for effective communication.
* **Drive Measurable Content Delivery:** Develop and implement a thoughtful, engaging, and measurable content delivery approach to ensure that messaging is received and acted upon by our front-line teams and partners.
* **Manage Communications Scorecard:** Oversee our communications scorecard and track impressions, engagement, and action by medium and channel to make effective enhancements to our approach.
* **Create and Deliver Executive Communications:** Develop and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites.
* **Oversee Communication Tools:** Act as the voice of the partner and agent to ensure that our communication tools, protocols, and methods are effective and meet the needs of our front-line teams and partners.
**Requirements**
* **Four or More Years of Relevant Experience:** We're looking for candidates with at least four years of relevant experience in customer service communications, demonstrated through work experience and/or military experience.
* **Leadership Experience:** Experience leading a team is a plus, as is experience in critical leadership skills such as planning, prioritization, communication, and project management.
**Nice-to-Haves**
* **Experience in Critical Leadership Skills:** Experience in critical leadership skills such as planning, prioritization, communication, and project management is highly desirable.
* **Team Leadership Experience:** Experience leading a team is a plus, but not required.
**Benefits**
* **401(k) Plan:** arenaflex offers a comprehensive 401(k) plan to help you save for your future.
* **Adoption Assistance:** We offer adoption assistance to help you build your family.
* **Health Insurance:** arenaflex provides a range of health insurance options to ensure you and your loved ones are covered.
* **Paid Time Off:** You'll receive generous paid time off to relax and recharge.
* **Parental Leave:** We offer comprehensive parental leave to support you during this special time.
* **Tuition Reimbursement:** arenaflex is committed to helping you grow and develop your skills, with tuition reimbursement available to support your education.
**Why Join arenaflex?**
* **Make a Significant Impact:** As a Customer Service Communications Consultant, you'll have the opportunity to make a significant impact on the experience of our front-line teams and partner organizations.
* **Collaborative Culture:** Our team is passionate about collaboration, innovation, and growth, and we're committed to fostering a culture that supports your success.
* **Comprehensive Benefits Package:** arenaflex offers a comprehensive benefits package that includes a competitive salary, comprehensive health insurance, and generous paid time off.
* **Career Growth Opportunities:** We're committed to helping you grow and develop your skills, with opportunities for career advancement and professional development.
**How to Apply**
If you're a creative problem-solver with a passion for effective communication, we want to hear from you. Apply now to join our team as a Customer Service Communications Consultant and take the first step towards a rewarding new role.