At arenaflex, we're passionate about connecting our customers to information and people that help them know more, do more, and be more. As a global business with a network of trusted brands in specialist markets across more than 30 countries, we're proud to be a member of the FTSE 100. Our purpose is to deliver exceptional experiences for our fans, and we're seeking a dedicated and enthusiastic Customer Service Coordinator to join our dynamic team.
**About arenaflex**
arenaflex is a global business with a network of trusted brands in specialist markets across more than 30 countries. We're part of the Informa group, a leading events company that creates opportunities for fans to explore and celebrate all things pop-culture. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comics & Entertainment Expo, FAN EXPO Vancouver, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Philadelphia, FAN EXPO Cleveland, FAN EXPO Portland, VidCon, and more.
**Job Description**
As a Customer Service Coordinator, you'll play a vital role in ensuring our attendees have exceptional experiences. This remote position offers the flexibility of working from home while requiring on-site presence at select events throughout the year. Additionally, you will provide remote support for various events as needed. We're seeking a dedicated individual based in the United States who is ready to contribute to our dynamic team.
**Key Responsibilities**
* Deliver outstanding service via email and in-person interactions to provide the ultimate fan experience.
* Be prepared to travel to see our shows in action and provide on-site customer service as needed.
* Collaborate closely with the Operations and Marketing Departments to resolve customer and ticketing issues.
* Work with the Marketing team and ticket platform provider to identify and implement enhancements and new initiatives to improve the fan experience.
* Provide appropriate solutions and alternatives within time limits, ensuring follow-up and escalation when necessary.
* Assist with the placement of orders, refunds, upgrades, or exchanges.
* Manage a large volume of incoming emails and advise on company/show information.
* Offer assistance and propose options for accessibility requests.
* Keep accurate records of customer interactions and file necessary documents.
* Follow communication procedures, guidelines, and policies.
* Compile reports on overall customer satisfaction, ticketing, and other relevant areas as required.
* Assist with admission ticket builds and Will Call requests.
* Support the RFID badge ordering and fulfillment process.
* Bring new ideas, problem-solve, and support the execution of initiatives to enhance our evolving shows across the portfolio.
* Continuously contribute to the ongoing improvement of the overall FAN EXPO experience.
* Other duties as required.
**Qualifications**
* Proven experience in a customer service role, preferably within the events industry.
* Strong communication skills, both written and verbal.
* Ability to work independently and manage time effectively in a remote environment.
* Willingness to travel and be on-site at select events throughout the year.
* Proficient in using customer service software and other relevant tools, such as Zendesk, Word, and Excel.
* Exceptional problem-solving skills and attention to detail.
* Positive attitude, strong work ethic, and team player.
* Located in the United States.
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Proficient in using customer service software and other relevant tools.
* Ability to work independently and manage time effectively in a remote environment.
* Strong attention to detail and organizational skills.
* Ability to travel and be on-site at select events throughout the year.
**Preferred Qualifications**
* Experience working in the events industry.
* Knowledge of customer service software and other relevant tools.
* Experience working in a remote environment.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship.
* Access to online courses and training programs.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive company that values diversity and creativity. We're committed to creating a work environment that's supportive, collaborative, and fun. Our company culture is built on the following values:
* Collaboration and teamwork.
* Innovation and creativity.
* Customer focus and satisfaction.
* Integrity and ethics.
* Continuous learning and development.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* A salary range of $45,000 - $50,000 per year.
* Comprehensive health, vision, and dental insurance.
* 401(k) match and other retirement benefits.
* Paid time off and holidays.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment.
**How to Apply**
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that values and respects all employees, regardless of their background, culture, or identity.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!