Join arenaflex, a dynamic organization dedicated to empowering individuals, strengthening families, and building stronger communities, as we seek an experienced Customer Service Manager to lead our retail operations and team leadership efforts. As a valued member of our team, you will play a critical role in driving business growth, ensuring exceptional customer experiences, and fostering a positive work environment that reflects our core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
**About arenaflex**
arenaflex is a leading organization that provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. With a strong commitment to community impact, we strive to create an inclusive and welcoming environment for each other. Our mission is to empower individuals, strengthen families, and build stronger communities, and we invite you to join us on this journey.
**Key Responsibilities**
As an Experienced Customer Service Manager at arenaflex, you will be responsible for:
* Executing retail operations plans to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
* Making decisions on matters relating to the day-to-day retail operation within your defined work area.
* Conducting new goods inventory and ensuring proper reporting.
* Reconciling and balancing all daily paperwork.
* Ensuring Team Members deliver excellent customer service to donors and customers.
* Working to de-escalate customer situations while finding an appropriate solution; involving upper management, as needed.
* Maintaining the day-to-day operations of the store, including managing and meeting Team Member and customer needs.
* Ensuring store locations are clean, well-kept, and reflect the arenaflex brand appropriately.
* Transferring to different stores at any given time due to business needs.
* Overseeing and maintaining the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards.
* Providing regular mentoring and training to develop skills of Retail Sales Associates; ensuring that Team Members are operating per company standards and procedures.
* Ensuring that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed; influencing any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
* May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
* Processes complex sales transactions, including customer returns.
* Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
* Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
* Provides regular mentoring, training, and coaching to develop skills of Team Members.
* Plays a critical role in driving company culture change efforts and change management processes.
* Models arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
* Performs other related duties, as assigned.
**Essential Duties and Responsibilities**
* Execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
* Make decisions on matters relating to the day-to-day retail operation within your defined work area.
* Conduct new goods inventory and ensure proper reporting.
* Reconcile and balance all daily paperwork.
* Ensure Team Members deliver excellent customer service to donors and customers.
* Work to de-escalate customer situations while finding an appropriate solution; involve upper management, as needed.
* Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs.
* Ensure store locations are clean, well-kept, and reflect the arenaflex brand appropriately.
* Transfer to different stores at any given time due to business needs.
* Oversee and maintain the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards.
* Provide regular mentoring and training to develop skills of Retail Sales Associates; ensure that Team Members are operating per company standards and procedures.
* Ensure that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed; influence any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
* May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
* Process complex sales transactions, including customer returns.
* Collaborate with store leadership to establish clear company vision and ensure Team Member engagement.
* Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
* Provide regular mentoring, training, and coaching to develop skills of Team Members.
* Play a critical role in driving company culture change efforts and change management processes.
* Model arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
* Perform other related duties, as assigned.
**Minimum Qualifications (Education, Experience, Skills)**
* High School Diploma, GED, or equivalent work experience.
* One-year work experience in Retail Management, preferred.
* One-year customer service experience required.
* Proficient in Microsoft Office Suite.
* Ability to pass a background check and drug screen, where applicable for position.
* Ability to speak and read English proficiently.
**Total Rewards Package**
As a valued member of our team, you will be eligible for a comprehensive Total Rewards package, including:
* 5 Medical Plans
* Employer Funded Health Reimbursement Account (HRA)
* 3 Dental Plans
* Vision Plan
* 401K
* Employer Paid Life Insurance
* Employee Assistance Program (EAP)
* Paid Time Off; Sick and Vacation
* Paid Holidays
* These are just a few highlights of our key benefit offerings!
**Why Join arenaflex?**
* Become a valued member of an organization where good work meets community impact.
* Our mission is to empower individuals, strengthen families, and build stronger communities.
* arenaflex provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.
* Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.
* Everything we accomplish as a team is centered around these core values.
* Together, we create an inclusive and welcoming environment for each other.
* With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.
* Join our team and gain opportunities for job growth at arenaflex and beyond.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws.
**Accommodations for Individuals with Disabilities**
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact arenaflex at 1-833-624-0920 option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
**Apply Now!**
Join our team and apply for this exciting opportunity today!