At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Customer Service Parcel Specialist-2, you'll play a vital role in our in-center parcel management operation, ensuring seamless coordination of inbound and outbound package activities. If you're a customer-focused individual with excellent communication skills and a passion for delivering top-notch service, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of business solutions and services, with a commitment to quality, innovation, and customer satisfaction. Our team of experts is dedicated to delivering market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science. We're proud to be an equal opportunity employer, striving to create a diverse and inclusive work environment that values and respects all employees.
**Job Summary**
As a Customer Service Parcel Specialist-2, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. You'll work closely with customers, vendors, and team members to ensure timely and efficient package handling, while maintaining high levels of customer satisfaction. This role requires strong organizational and communication skills, as well as the ability to work in a fast-paced environment with minimal supervision.
**Key Responsibilities**
* Coordinate inbound and outbound package activities, including receiving, processing, staging, and delivering packages
* Maintain accurate records of package movements and communicate with customers regarding package status
* Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
* Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving
* Assemble parcels and prepare goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels
* Operate pallet jacks and other large package handling equipment as needed
* Follow all Equipment Safety and Package Security guidelines
* Provide customer service by determining appropriate shipping methods, informing customers of company products and services, routes, and rates
* Maintain high levels of customer service, including quality customer service, packaging services, and information about company products and services
* Offer assistance to customers by suggesting appropriate shipping methods and maintaining inventory of shipping supplies
* Set priorities of customer requests and use sound judgment to resolve customer service issues or refunds
* Employ investigative research for mis-labeled packages and troubleshoot routine equipment problems
* May provide leadership on assigned shifts and direct work of other team members
* Perform multiple tasks at the same time and follow instructions of supervisors and assist other team members in performing center functions
* Collate, sort, and organize communications and other forms of information provided by customers and the venue
* Assist in the training of center team members and operate the point of sale terminal (POS) ensuring package handling fees are collected
* Perform daily close-out procedures on POS and may assist team members in goal setting and skill development
* Performs administrative duties, including bidding, ordering supplies, and inventory control
* May operate photocopy, binding, and other business center equipment
* Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
* May pick-up and deliver customer orders and follow copying protocol (copyright law, confidentiality, and careful handling of original documents)
* Prepares bank deposit slips and performs all other duties as needed or requested
**Essential Qualifications and Requirements**
* High School Diploma or equivalent education required
* Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
* Proven strong organization and planning skills
* Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
* High integrity individuals who present a professional image through effective written and verbal communication skills
* Excellent team-building and collaborative skills; ability to develop strong customer relationships
* Strong problem-solving skills
* Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
* Proficiency with computer systems and ability to learn new software applications quickly
* Ability to pass an OSHA certification for any equipment in the center calling for such certification
* Ability to move 75 pounds unassisted and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
* Physical stamina to walk up to 10 miles per shift
**Preferred Qualifications**
* Experience working in a fast-paced environment with minimal supervision
* Strong knowledge of parcel management and shipping procedures
* Ability to work in a team environment and provide leadership on assigned shifts
* Excellent communication and problem-solving skills
* Ability to maintain accurate records and communicate with customers regarding package status
**Work Environment and Company Culture**
* arenaflex is committed to providing a safe and inclusive work environment that values and respects all employees
* Our team is dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers
* We offer a competitive compensation package, including a starting salary range of $18.55 - $21.81 per hour
* Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement
* We're proud to be an equal opportunity employer, striving to create a diverse and inclusive work environment that values and respects all employees
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we want to hear from you. Apply now to become a part of our team and help us deliver exceptional customer experiences and innovative solutions to meet the evolving needs of our customers.