Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Look no further than arenaflex, a leading player in the aviation industry, where you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with agility and ease, mastering new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off!
**Why You'll Love This Role**
As a Customer Service Representative at arenaflex, you'll collaborate with clients in a courteous, efficient, and professional manner, providing top-notch support that exceeds their expectations.
**Key Responsibilities:**
• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades
• Issue vouchers and coordinate with vendors for traveler lodging facilities, meals, and transportation; manage refuel and revitalize
• Perform traveler loading, including ticket lift and ticket lift/confirmation
• Operate door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line standards
• Operate jetways/bridges for the purpose of boarding and deplaning travelers
• Create boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out procedures
• Accept, check, and label travelers' items at destination points, full-service ticket counters, and five-star ticket counters
• Maintain the schedule of the flight loading process
• Perform customer service hands-on training
• Process and complete credit card transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service booth registration and stand item handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booths in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Maintain regular and predictable attendance on-site, including fulfilling any required overtime requirements.
• Answer and assist during security and emergency situations
• Provide connecting traveler door information
• Provide quality customer service in a professional manner and in accordance with American's standards.
• Adhere to company policies, procedures, and performance standards.
• Complete applicable training stages
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/frameworks, including during customer interactions
• Wear attire as required by company policy
• All you'll need for success
**Essential Qualifications:**
• Bachelor's degree
• Bilingual language skills required in certain areas
• Valid, substantial driver's license as required by local authorities
• Must meet FAA background check requirements to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain suitable airport power or potentially US Customs security identifications, if relevant
• Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements
• Must be eligible to work in the U.S.
**Preferred Qualifications:**
• Training and prior professional experience
• Working knowledge of Sabre or other Traveler Service Systems
• Past face-to-face customer service experience
• Working in a high-speed environment
**What You'll Get:**
• Medical benefits: From day one, you'll have access to your health, dental, medical, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Team:**
From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply now!
**Your Future Starts Here**
Don't miss out on this exciting role. We're looking forward to hearing from you.