At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of IT services, we're committed to empowering our customers to modernize their operations and drive innovation across their entire IT estate. We're now seeking a highly skilled and motivated Customer Service Representative (Annuities) to join our team in a remote capacity.
**About arenaflex**
arenaflex is a global company that helps organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our team of experts delivers services across the Enterprise Technology Stack, including business process outsourcing, insurance, analytics, and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
**Job Summary**
As a Customer Service Representative (Annuities) at arenaflex, you'll play a critical role in delivering exceptional customer experiences for our Brighthouse Annuity customers. You'll be responsible for handling customer inquiries via telephone and/or email, resolving problems, and providing high-quality service. You'll also be expected to maintain quality service by following policies and procedures, reporting needed changes, and contributing to team efforts.
**Responsibilities**
* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
* Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
* Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
* Efficiently process transactions and track responses to ensure completion.
* Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
**Required Qualifications**
* High School diploma
* 1-2 years of customer service experience
* Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
* Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
* Outstanding customer service skills and dedication to providing exceptional customer care
* Exceptional listening and analytical skills
* Solid time management skills
* Ability to multitask and successfully operate in a fast-paced, team environment
* Must adapt well to change and successfully set and adjust priorities as needed
**Preferred Qualifications**
* Some college experience or a trade or professional certification
* Insurance or Financial Services industry experience or Product-specific experience
* Prior Call Center experience is preferred
* Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
* Passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
* Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills
**What We Offer**
* Competitive compensation package, including a salary range of $35,000 - $65,000 per year
* Comprehensive benefits program, including health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, and paid time off
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
**Disability Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via [insert contact information].
**Recruitment Fraud Warning**
arenaflex does not make offers of employment via social media networks and we never ask for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available [insert link].