At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of fitness programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.
**About arenaflex**
arenaflex is a dynamic and innovative company that's passionate about helping people achieve their health and wellness goals. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and programs. As a remote worker, you'll have the flexibility to work from home and enjoy a stable connection to our company-provided technology equipment.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
* Answering incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner
* Ascertaining the nature of the call and recording information in the appropriate system
* Providing answers to member questions by following standard policies and procedures
* Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
* Coordinating collection of necessary information, including member co-pays or payments when necessary
* Forwarding documentation to Research Team for follow-up if issue requires additional action
* Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
* Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers
* Handling all issues requiring additional action within the necessary timeframes
* Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
* Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
* Attending and participating in meetings to discuss issues and foster teamwork among department personnel
* Responding to requests from other arenaflex department personnel, contacting clubs and members as required
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* One-year experience performing customer service duties; inbound call center experience preferred
* Experience in healthcare preferred
* Basic experience with MS Office
**Core Competencies**
As a Customer Service Representative, you'll need to demonstrate:
* Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements**
This role requires:
* Primarily sedentary, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in verbal and written form
* Ability to travel within the facility
* Capable of using a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).
**Compensation and Benefits**
As a Customer Service Representative, you'll enjoy:
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds and perspectives.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong commitment to helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from qualified individuals of all backgrounds and perspectives. We're committed to diversity, equity, and inclusion in the workplace.