**About arenaflex:**
arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional patient experiences. As a leader in innovation, quality, and patient satisfaction, we pride ourselves on delivering top-notch care to our patients. Our team is passionate about making a difference in people's lives, and we're seeking like-minded individuals to join our dynamic team as Customer Service Representatives.
**Job Summary:**
We're seeking experienced Customer Service Representatives to join our team in a hybrid remote position. As a Customer Service Representative, you'll be the face of arenaflex, assisting patients as they navigate their healthcare needs. You'll be responsible for handling inbound and outbound patient calls, emails, or chats in a professional and courteous manner, while effectively identifying and resolving patient needs. If you're passionate about delivering exceptional customer service and have a strong desire to make a difference in people's lives, we want to hear from you!
**Responsibilities:**
* Handle inbound and outbound patient calls, emails, or chats in a professional and courteous manner through secure messaging.
* Effectively identify and resolve patient needs such as scheduling appointments, answering general business and billing questions, connecting patients to their care team, etc.
* Document customer interactions in the CRM system, electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless resolution for the patient.
* Use analytic skills and technical resources to anticipate patient needs and offer to resolve needs.
* Cordially assist patients and clinical caregivers with appointment maintenance activities including working queues, rescheduling appointments, cancelling appointments, appointment reminders, appointment preparations, and obtaining interpretation services.
* Provide a superior level of customer service that is consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, other departments or teams.
* Complete job training and pass-off requirements.
**Minimum Qualifications:**
* Six months of customer service experience involving interactions with customers in person and by phone.
* Professional manner and strong interpersonal and communication skills.
* Demonstrated basic computer skills involving word processing and data entry.
**Preferred Qualifications:**
* One year of customer service experience, especially in a Hospital or Medical Office.
* Problem-solving ability, analytical skills, self-motivated and able to work well in a call center environment.
* Familiarity with CRM systems I-Centra and Salesforce.
* Demonstrate excellent verbal and written communications skills.
* Experience taking incoming and/or outgoing calls in a professional work environment.
**Physical Requirements:**
* Interact with others respectfully and communicate information effectively verbally and in writing.
* Operate computers and other office equipment requiring the ability to move fingers and hands.
* See and read computer monitors and read and understand documents.
* Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
**Work Environment:**
As a hybrid remote Customer Service Representative, you'll have the flexibility to work from home while still being part of a dynamic team. You'll have access to state-of-the-art technology and training to ensure you have the skills and knowledge needed to excel in this role. Our team is passionate about delivering exceptional patient experiences, and we're looking for like-minded individuals to join us.
**Compensation and Benefits:**
arenaflex offers a competitive salary and a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Our benefits package includes:
* Competitive salary range: $17.85 - $24.26 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off and holidays
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**Diversity, Equity, and Inclusion:**
arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates from diverse backgrounds and perspectives.
**How to Apply:**
If you're passionate about delivering exceptional customer service and have a strong desire to make a difference in people's lives, we want to hear from you! Apply now to join our dynamic team as a Customer Service Representative.
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex!