Join arenaflex, a people and technology-driven business, as a Customer Service Representative, where you'll play a vital role in delivering exceptional customer experiences in the moments that matter. With a focus on life assurance, savings, investments, and pension plans, you'll be part of a dynamic team that makes a positive difference to the lives of millions.
**About arenaflex**
arenaflex is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. Established in 2005, we've grown to become the single largest provider, handling some of the most difficult and important calls a person can ever make. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that's 1 in 3 people in the UK!
**Your Role**
As a Customer Service Representative, you'll join a team of dedicated professionals who are passionate about delivering a seamless customer experience with empathy and respect. You'll take inbound calls from customers, providing support and guidance on a range of topics, including:
* Assisting customers plan for retirement
* Accessing investments
* Updating personal information
* Supporting families during bereavements
You'll be the first point of contact for customers, and your exceptional communication skills, problem-solving abilities, and adaptability will ensure that every interaction is a positive one.
**Key Responsibilities**
* Handle inbound calls from customers, responding to their queries and concerns in a timely and professional manner
* Provide support and guidance on life assurance, savings, investments, and pension plans
* Update customer records and information accurately and efficiently
* Collaborate with colleagues to resolve complex customer issues
* Stay up-to-date with product knowledge and regulatory requirements
* Meet or exceed performance targets, including call handling times and customer satisfaction ratings
**Essential Qualifications**
* Excellent communication and interpersonal skills
* Ability to remain calm under pressure and work in a fast-paced environment
* Strong problem-solving and analytical skills
* Proficient in Microsoft Office (Word & Excel)
* Ability to work independently and as part of a team
* Flexibility and adaptability in a dynamic environment
**Preferred Qualifications**
* Previous experience in a customer-facing role, preferably in the financial services industry
* Knowledge of life assurance, savings, investments, and pension plans
* Experience with CRM systems and other IT applications
* Strong attention to detail and organizational skills
* Ability to work in a hybrid remote environment, with occasional travel to our office in Edinburgh
**What We Offer**
* Competitive salary: £21,840 - £23,000 per year
* Hybrid remote working arrangement, with a combination of work from home and in-office days
* 31 days annual leave (including UK Bank Holidays)
* Annual discretionary bonus eligibility
* Perks at Work (online discounted shopping)
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
* Annual volunteering day
* Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support
* Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection
* Personal and career development opportunities within arenaflex
**Why Join arenaflex?**
* Be part of a dynamic team that makes a positive difference to the lives of millions
* Enjoy a competitive salary and benefits package
* Develop your skills and knowledge in a fast-paced and innovative environment
* Work in a hybrid remote environment, with occasional travel to our office in Edinburgh
* Enjoy a supportive and inclusive company culture
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a positive difference to the lives of millions, submit your application today. We're excited to hear from talented candidates like you.