Welcome to arenaflex: Empowering Careers and Delivering Exceptional Customer Experiences
arenaflex is a vibrant and inclusive organization that thrives on diversity, self-expression, and individuality. Our culture is built on the foundation of open communication, respect, and continuous learning, empowering our employees to grow professionally and personally. At arenaflex, we prioritize the wellbeing of our team members, knowing that their happiness and satisfaction directly impact the exceptional care we provide to our customers. As a leader in our industry, we are committed to making a positive difference in the lives of those we serve.
Position Overview: Customer Service Representative – Overnight Facilities Support Specialist
We are seeking a highly skilled and dedicated Customer Service Representative to join our overnight team as a Facilities Support Specialist. As the first point of contact for our clients, you will play a vital role in delivering exceptional customer experiences, resolving facilities-related inquiries, and ensuring seamless communication with our internal teams and external partners. Your expertise in handling incoming calls, emails, and work orders will be essential in providing timely and effective solutions to our clients' needs.
Key Responsibilities:
- Respond to routine inquiries via inbound phone calls, assessing the nature of the request, and determining the most appropriate party to handle the call
- Process incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, and light bulb changes
- Ask probing questions to understand and troubleshoot the root cause of the problem or request, determining the right party to service the work order
- Dispatch work orders through telephone or email to the appropriate contact, setting clear expectations for turn-around times based on priority codes
- Ensure accurate and timely reporting, selecting priorities, and organizing work to meet deadlines
- Proactively identify work order trends and communicate with the Team Coordinator and Program Lead to drive continuous improvement
- Follow approved policies and procedures, resolving shift concerns and/or tasks with the Team Coordinator, Program Lead, and co-workers
- Achieve a goal of handling 45 requests per day on average, supporting team achievement of service level goals and adhering to scheduled shifts and efficiency standards
Schedule and Compensation:
This is a part-time overnight position, working Friday, Saturday, and Sunday from 10:30 pm to 7:00 am ET. The compensation for this role is $17 per hour.
Requirements and Qualifications:
To be successful in this role, you will need to demonstrate exceptional customer service skills, with a high school diploma required. Call center experience, particularly in an inbound setting, is preferred. You should be comfortable with extensive computer use, including Microsoft Office products, and have experience with data input and management. Switchboard or Helpdesk experience is a plus, and excellent listening, telephone, and professional communication skills are essential.
Essential Skills and Competencies:
- Excellent customer service and communication skills
- Ability to manage multiple tasks simultaneously and prioritize work effectively
- Strong problem-solving and troubleshooting skills
- Proficiency in Microsoft Office products and data management systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong teamwork and collaboration skills, with a focus on delivering exceptional customer experiences
Career Growth and Development Opportunities:
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative – Overnight Facilities Support Specialist, you will have access to ongoing training and development opportunities, including mentorship programs, workshops, and conferences. Our goal is to empower you with the skills and knowledge needed to succeed in your role and advance your career within our organization.
Work Environment and Company Culture:
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a positive and supportive work environment that fosters collaboration, creativity, and innovation. Our team members are passionate about delivering exceptional customer experiences and making a positive impact in their communities. As a member of our team, you will be part of a vibrant and engaged community that is dedicated to making a difference.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including a 401k with match, generous PTO policy, paid holidays, and access to discount programs. We also provide a range of benefits, including a two-week paid sabbatical every five years, access to Employee Benefit Resource Groups, and ongoing learning and mentorship opportunities. Our goal is to provide a comprehensive and supportive benefits package that recognizes the value and contributions of our team members.
Conclusion:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for the Customer Service Representative – Overnight Facilities Support Specialist role at arenaflex. This is an exciting opportunity to join a dynamic and inclusive organization that values diversity, equity, and inclusion. As a member of our team, you will be part of a vibrant and engaged community that is dedicated to making a positive difference in the lives of our customers and communities. Apply now to take the first step in your career journey with arenaflex!