As a leading provider of innovative financial solutions, arenaflex is seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team. If you're passionate about delivering exceptional customer experiences and have a knack for building lasting relationships, we want to hear from you.
**About arenaflex**
arenaflex is a forward-thinking company that's revolutionizing the way people access financial services. With a commitment to innovation, inclusivity, and customer satisfaction, we're dedicated to providing quick and reliable financial solutions to our diverse customer base. As a Customer Service Representative, you'll play a vital role in our fast-paced environment, working closely with customers to cultivate lasting relationships and drive repeat business.
**Responsibilities**
As a Customer Service Representative with arenaflex, you'll be responsible for:
* Forging connections with customers to cultivate lasting relationships that drive repeat business
* Skillfully reviewing, validating, and processing customer transactions with accuracy, including check cashing, money transfer, and customer payments
* Proactively maximizing customer success by offering personalized financial services that fit their lifestyle
* Entering and maintaining customer information with precision and integrity into a Point-of-Sale (POS) system
* Building new business by completing inbound and outbound call campaigns daily
* Assisting in customer account management and collections by accepting payments, monitoring, and managing customer appointments
* Maintaining internal and external store appearance and meeting cleanliness standards to enhance the customer experience
* Maintaining office security protocols and conducting proper opening and closing procedures, including management of vault and cash drawer
* Upholding compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
* Engaging in ongoing training and remaining updated on our evolving products and processes
* Working efficiently in a dynamic and fast-paced environment and effectively navigating multiple tasks with ease to meet individual and team performance standards
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent
* Excellent verbal and written communication skills
* Professional demeanor with customers and peers
* Meticulous attention to detail and ability to accurately enter data
* Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
* Must be at least 18 years of age
* Background check required (subject to applicable law)
* Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard
**Preferred Qualifications and Skills**
While not required, experience in check cashing, document verification, and/or money order processing, prior cash handling, cash drawer/vault management experience, and bilingual (English/Spanish) skills are highly valued.
**What We Offer**
As a valued member of the arenaflex team, you'll enjoy:
* A comprehensive new hire training program
* Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
* Performance-based career advancement
* Educational Reimbursement Program
* Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
* Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
* Company-Sponsored Life and AD&D Insurance
* Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
* Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
* Diverse Culture and Inclusive Environment
* A relaxed, business casual dress code that includes jeans and sneakers!
**Compensation**
The base pay for this position is $20.00/hr. The compensation listed represents only the base pay for this position, which is just one of the many elements of the arenaflex Total Compensation package.
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.