Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join our team at arenaflex, a leading provider of outsourced business processing solutions, as a Customer Service Representative - Utilities Account 100% Remote/Hybrid.
**About arenaflex**
arenaflex is a subsidiary of Continuum Global Solutions, LLC, a global leader in customer experience solutions. Our vision is to empower employees to reach new heights while growing our business to make a global impact. We foster a can-do culture that works together to make the ordinary exceptional. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner to top companies worldwide.
**Join Our Team Today!**
We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a representative, you will be the face of arenaflex, delivering exceptional customer experiences via phone, email, chat, and correspondence. You will handle a wide range of customer inquiries, from billing and payments to service requests and concerns. If you possess a positive personality, a desire to understand concerns, build trust, and show your care for every customer, we want to hear from you!
**Responsibilities:**
* Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
* Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
* Discover solutions using tools and resources to help meet the customer's needs
* Empathize and resolve concerns to simplify the customer's experience
* Navigate through multiple computer applications with speed and accuracy
**Hybrid Work At Home Requirements:**
* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
* Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment to use)
* Dedicated, Quiet, & Secured Workspace with No Distractions
* A USB Wired Headset with Noise Canceling Microphone
**Additional Requirements:**
* 18+ Years & High School diploma or its equivalent
* Minimum of 1 year of customer service call center experience
* Self-driven and able to focus on the same task/objective for long periods of time
* Exceptional customer service, active listening, and verbal and written communication skills
* High computer proficiency & overall technical knowledge
* Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
* Professional positive attitude & courteous telephone etiquette
* Customer focused personality and the motivation to achieve goals
* Must pass background check including credit review and assessments in training
**Benefits & Perks:**
* Hybrid Work Onsite - 2350 Market St in St. Louis Missouri
* Pay is $16.50 per hour + performance-based incentives
* Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
* Free secure and gated parking
* Access up to 50% of your pay immediately after your shift
* Health Insurance (Medical, Dental, Vision) & Other Benefits
* Pet Insurance
* Paid, Training
* Hybrid Work Environment
* Opportunity for Professional Development
**About Continuum Global Solutions, LLC**
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.