Introduction to arenaflex and the Industry
arenaflex has been at the forefront of innovation, pioneering a tech journey that has seen the company become the first large bank to fully adopt the public cloud. Operating in a complex and highly regulated business environment, arenaflex has built a large engineering organization, migrated to the cloud, re-architected applications and data platforms, and embraced machine learning at scale. The company's AI/ML capabilities are now leading the way in what's possible in banking, with notable examples such as arenaflex Eno. Through this journey, arenaflex has developed a suite of internal solutions designed to meet the challenges of a digital-first, cloud-first business at scale.
Role Overview
The arenaflex Software team is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. The ideal candidate will be entrepreneurial by nature, comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. arenaflex looks for people who obsess over removing friction from the overall customer experience and thrive in an environment driven by bold ideas, collaboration, and creativity.
Key Responsibilities
In this role, the Customer Solutions Architect will be responsible for:
- Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
- Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
- Building and managing key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
- Serving as a knowledge resource and escalation point for coworkers and customers.
- Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolution.
- Leading high customer satisfaction through the use of data and proactive solutions.
- Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
- Conducting periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
- Developing and maintaining technical support procedures and policies.
- Building credibility and trust within the team and with business customers and stakeholders.
- Driving architecture/design reviews for customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
- Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
- Working with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
- Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
Key Areas of Focus for Customer Solutions Architects
The Customer Solutions Architect will focus on the following key areas:
- Trusted Advisor: Serving as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
- Customer Ambassador: Representing the voice of the customer and customer needs in internal discussions and working groups.
- Demonstrate Value: Focusing on identifying the best solutions that bring value to customers.
- Thought Leadership: Using research and customer solutioning experiences to build and share thought leadership both internally and externally.
- Subject Matter Experts: Gaining deep understanding of products and deep subject matter expertise across technology domains to best advise customers, solve complex problems, and identify areas of improvement for products.
- Pre-Sales & Post-Sales: Serving customers predominantly in the pre-sales stages, determining how to best implement products for their needs, and also solving for unique requests in the post-sales stages.
- Solution Oriented: Focusing on finding solutions to address every customer problem and need using every tool, skillset, and creativity at their disposal.
- Channel Partnership: Collaborating with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
Essential and Preferred Qualifications
To be successful in this role, the ideal candidate will have:
Essential Qualifications:
- Bachelor's degree or military experience.
- At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 3 years of experience working with cross-functional teams.
- At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
- At least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred Qualifications:
- Master's Degree in Computer Science, Engineering, Information Technology.
- High level of comfort communicating effectively across internal and external organizations.
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
Skills and Competencies Required for Success
The ideal candidate will possess:
- Strong technical skills, including experience with cloud services, data clouds, and data manipulation languages.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, internal teams, and stakeholders.
- Strong problem-solving and analytical skills, with the ability to analyze complex problems and develop creative solutions.
- Ability to work autonomously and lead cross-functionally to achieve organizational objectives.
- Strong business acumen, with the ability to understand customer needs and develop solutions that drive business value.
- Ability to stay current with new technology options and products, and evaluate their potential impact on customers and arenaflex.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Solutions Architect, you will have the opportunity to:
- Develop your technical skills and expertise in cloud services, data clouds, and data manipulation languages.
- Build your business acumen and understanding of customer needs and market trends.
- Lead cross-functional teams and develop your leadership and management skills.
- Collaborate with internal teams and stakeholders to develop and implement solutions that drive business value.
- Stay current with new technology options and products, and evaluate their potential impact on customers and arenaflex.
Work Environment and Company Culture
At arenaflex, we are committed to creating a work environment that is collaborative, inclusive, and supportive. As a Customer Solutions Architect, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business value. Our company culture is built on the following values:
- Customer-centricity: We are obsessed with delivering exceptional customer experiences and driving business value for our customers.
- Collaboration: We believe that collaboration and teamwork are essential to delivering exceptional results and driving business value.
- Innovation: We are committed to staying at the forefront of technology and innovation, and to leveraging new technologies and products to drive business value.
- Inclusion: We believe that diversity and inclusion are essential to creating a work environment that is collaborative, supportive, and inclusive.
Compensation, Perks, and Benefits
At arenaflex, we offer a comprehensive and competitive compensation package that includes:
- A competitive salary range of $170,700 - $194,800 per year, depending on location and experience.
- Performance-based incentive compensation, including cash bonuses and long-term incentives.
- A comprehensive benefits package, including health, financial, and other benefits that support your total well-being.
- Opportunities for career growth and development, including training and education programs.
- A dynamic and inclusive work environment that is collaborative, supportive, and fun.
Conclusion
If you are a customer-centric, energetic, and highly motivated individual who is passionate about delivering exceptional customer experiences and driving business value, we encourage you to apply for this exciting opportunity to join the arenaflex Software team as a Customer Solutions Architect. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply now to join our team and help us deliver exceptional customer experiences and drive business value for our customers.
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