Introduction to arenaflex and the Industry
arenaflex has been at the forefront of innovation, pioneering a tech journey that has seen the company become the first large bank to fully adopt the public cloud. Operating in a complex and highly regulated business environment, arenaflex has successfully built out a large engineering organization, migrated to the cloud, re-architected applications and data platforms, and integrated machine learning at scale. The company's AI/ML capabilities are now a benchmark for what's possible in banking, with notable achievements such as arenaflex Eno. Through this journey, arenaflex has developed a suite of internal solutions designed to meet the challenges of a digital-first, cloud-first business at scale. As other businesses accelerate their cloud and data journeys, arenaflex is exploring ways to bring some of these tools to market as enterprise B2B software solutions.
Role Overview
The arenaflex Software team is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. The ideal candidate will be entrepreneurial by nature, comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. This role requires someone who obsesses over removing friction from the overall customer experience and thrives in an environment driven by bold ideas, collaboration, and creativity. As a technical pre-sales expert, you will partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to drive business growth and customer satisfaction.
Key Responsibilities
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
- Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
- Build and manage key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
- Serve as a knowledge resource and escalation point for coworkers and customers, providing technical guidance and support.
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolution.
- Drive high customer satisfaction through the use of data and proactive solutions, conducting periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
Key Areas of Focus for Customer Solutions Architects
- Trusted Advisor: Serve as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
- Customer Ambassador: Represent the voice of the customer and customer needs in internal discussions and working groups.
- Demonstrate Value: Focus on identifying the best solutions that bring value to customers, driving business outcomes and growth.
- Thought Leadership: Use research and customer solutioning experiences to build and share thought leadership both internally and externally, staying current with new technology options and products.
- Subject Matter Experts: Gain deep understanding of products and subject matter expertise across technology domains to advise customers, solve complex problems, and identify areas of improvement for products.
- Pre-Sales & Post-Sales: Focus on serving customers predominantly in the pre-sales stages, determining how to best implement products for their needs, and also solving for unique requests in the post-sales stages.
- Solution Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
- Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
Essential and Preferred Qualifications
To be successful in this role, you will need:
- A Bachelor's degree or military experience.
- At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 3 years of experience working with cross-functional teams.
- At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
- At least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred qualifications include:
- A Master's Degree in Computer Science, Engineering, Information Technology.
- A high level of comfort communicating effectively across internal and external organizations.
- A history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
Skills and Competencies
To excel in this role, you will need to possess:
- Strong technical skills, including experience with cloud services, data clouds, and data manipulation languages.
- Excellent communication and interpersonal skills, with the ability to effectively advocate for customers and influence organizational objectives.
- Strong problem-solving and analytical skills, with the ability to autonomously work through complex situations and ambiguous environments.
- A customer-centric mindset, with a focus on driving business outcomes and growth through technical solutioning.
- Experience working in a fast-paced, entrepreneurial environment, with a willingness to learn and adapt quickly.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Solutions Architect, you will have the opportunity to:
- Develop your leadership skills, with opportunities to lead cross-functional teams and drive organizational objectives.
- Expand your technical skills, with access to training and development programs, as well as the opportunity to work with cutting-edge technologies.
- Build your professional network, with opportunities to collaborate with internal teams and external partners.
- Contribute to the development of new products and services, with the opportunity to drive innovation and growth.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our collaborative and dynamic work environment. As a Customer Solutions Architect, you will be part of a team that values:
- Innovation and creativity, with a focus on driving business outcomes and growth through technical solutioning.
- Customer-centricity, with a focus on delivering exceptional customer experiences and driving customer satisfaction.
- Collaboration and teamwork, with opportunities to work with cross-functional teams and external partners.
- Continuous learning and development, with access to training and development programs, as well as the opportunity to work with cutting-edge technologies.
Compensation, Perks, and Benefits
At arenaflex, we offer a comprehensive and competitive compensation package, including:
- A salary range of $170,700 - $194,800 for this role, depending on location and experience.
- Opportunities for performance-based incentive compensation, including cash bonuses and long-term incentives.
- A comprehensive benefits package, including health, financial, and other benefits that support your total well-being.
- Access to training and development programs, as well as the opportunity to work with cutting-edge technologies.
Conclusion
If you are a customer-centric, energetic, and highly motivated individual with a passion for technical solutioning and customer satisfaction, we encourage you to apply for this exciting opportunity to join the arenaflex Software team as a Customer Solutions Architect. With a focus on driving business outcomes and growth through technical solutioning, this role offers the opportunity to make a real impact and contribute to the success of our customers and our business. Apply now to take the first step in your journey with arenaflex!
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