Welcome to arenaflex
Imagine a career where you can make a real difference in people's lives by providing an exceptional customer experience. At arenaflex, we're committed to delivering honesty, transparency, and high-integrity experiences to our customers. As a leader in the automotive retail industry, we're looking for talented and driven individuals to join our team as a Customer Specialist in Training. If you're passionate about building strong relationships, working in a fast-paced environment, and driving business results, we want to hear from you.
About the Role
As a Customer Specialist in Training, you will be empowered to provide an iconic experience for our customers by acting as a guide and offering support during every step of their arenaflex journey. You will work closely with teams across the organization to ensure each customer has a positive experience buying and selling cars. Our simple and seamless process is designed to make car buying and selling easy, and we're looking for individuals who share our values of honesty, transparency, and integrity.
Key Responsibilities
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to arenaflex; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet arenaflex Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the Role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To succeed in this role, you will need to quickly build rapport with people and understand their needs. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. At arenaflex, we work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product, and arenaflex
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time, and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high-energy, fast-paced working environment
- Read, interpret, and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs
Education and/or Experience
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
About arenaflex
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become a leader in the automotive retail industry. Our amazing team of associates works together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are dedicated to creating a positive work environment.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our associates grow their careers and achieve their full potential. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development. Our goal is to create a positive and supportive work environment that encourages learning, growth, and innovation.
Work Environment and Company Culture
Our work environment is fast-paced, dynamic, and supportive. We believe in working together as a team to achieve our goals and deliver exceptional customer experiences. Our company culture is built on values of honesty, transparency, and integrity, and we're looking for individuals who share these values. We offer a range of perks and benefits, including competitive pay, comprehensive benefits, and opportunities for advancement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a base salary, commissions, and bonuses. Our benefits package includes comprehensive health insurance, 401(k) matching, and paid time off. We also offer a range of perks, including employee discounts, free parking, and a dynamic work environment.
Conclusion
If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we want to hear from you. As a Customer Specialist in Training at arenaflex, you'll have the opportunity to build a rewarding career, work with a talented team, and make a real difference in people's lives. Apply today to join our team and start your journey to a successful and fulfilling career.