At CVS Health, our purpose is clear: we're dedicated to bringing our heart to every moment of your health. As a leader in the healthcare industry, we're committed to delivering enhanced human-centric health care that's personal, convenient, and affordable. Our Heart At Work Behaviors guide our actions, ensuring that we not only deliver exceptional services but also do so with empathy and care.
We're seeking a highly skilled and compassionate Customer Support Associate to join our team as an EAP Worklife Customer Support Associate. This fully remote role offers the flexibility to work from anywhere in the U.S., with a schedule that includes Sunday to Thursday, 1:30 pm to 10:00 pm EST. As part of our 24/7 call center operation, you'll play a critical role in supporting our members' mental health wellbeing by providing timely and professional assistance.
To excel in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to empathize with members and provide personalized support. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment are also essential. As a Customer Support Associate, you'll be expected to be proactive, taking ownership of member interactions and resolving issues efficiently.
At CVS Health, we're committed to the growth and development of our colleagues. As a Customer Support Associate, you'll have access to various training programs, including free development courses, to enhance your skills and knowledge. Our comprehensive benefits package and opportunities for career advancement make us an attractive employer for those looking to build a long-term career in healthcare.
As a fully remote role, you'll have the flexibility to work from anywhere in the U.S., with a schedule that allows for a healthy work-life balance. Our company culture is built on our Heart At Work Behaviors, which emphasize the importance of empathy, compassion, and care in everything we do. We're committed to creating an inclusive and diverse work environment that supports the wellbeing of our colleagues and the communities we serve.
The typical pay range for this role is $18.50 - $31.72 per hour, with opportunities for bonuses, commissions, or short-term incentives. Our comprehensive benefits package includes medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer numerous well-being programs, education assistance, and a CVS store discount, among other perks.
By joining our team as an EAP Worklife Customer Support Associate, you'll be part of a dynamic organization that's shaping the future of healthcare. You'll have the opportunity to make a meaningful difference in the lives of our members, while developing your skills and advancing your career. If you're passionate about delivering exceptional customer service and are committed to making a positive impact, we encourage you to apply for this exciting opportunity.
CVS Health is an equal opportunities employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of reasonable accommodations to perform essential job functions.
If you're ready to bring your heart to CVS Health and join our team as an EAP Worklife Customer Support Associate, we look forward to receiving your application.
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