At arenaflex, we're passionate about empowering our customers to achieve their goals through innovative solutions and exceptional support. As a Customer Support Specialist, you'll play a vital role in delivering world-class experiences that exceed our customers' expectations. If you're a customer-centric individual with a passion for problem-solving and a knack for building strong relationships, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading provider of cutting-edge solutions that transform the way businesses operate. Our mission is to empower our customers to succeed by delivering innovative, user-friendly, and reliable products that meet their evolving needs. With a strong commitment to customer satisfaction, we're dedicated to building long-term relationships with our customers and partners.
**Role Description**
As a Customer Support Specialist at arenaflex, you'll be the primary point of contact for our customers, providing timely and effective support to resolve their technical issues. Your expertise will be essential in ensuring that our customers receive the highest level of service, from initial contact to resolution. You'll work closely with cross-functional teams to identify and implement process improvements, drive customer satisfaction, and contribute to the development of new features and solutions.
**Key Responsibilities**
* Manage customer support tickets, calls, and emails within service level agreement requirements, including confidential information
* Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues
* Identify, evaluate, and resolve customer computer, system, server, and user-related issues
* Document issues and resolution progress
* Educate/train internal team members on processes, products, and technical escalations
* Educate/train customers on solutions current status, delivery alternatives, and announced updates
* Enhance program and product awareness with focused messaging
* Identify and propose potential system and customer relationship enhancements, including upsell opportunities
* Interpret and communicate specialized technical material into information usable by customers
* Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design
**Qualifications**
* 2+ years of experience in customer service and software support
* Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies
* Proficiency in updating and managing CRM; Salesforce preferred
* Training experience with the ability to adapt facilitation style to engage your audience
* Ability to learn and assimilate new information quickly
* Ability to evaluate and define customer and system needs
* Ability to work within a team environment to achieve results
* Attention to detail with excellent planning, follow-through, reliability, organizational skills, and ability to define and deliver on priorities
* Ability to drive results through effective communication, product and industry knowledge (service), and service-oriented problem-solving
* Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust
**Requirements**
* Starting pay rate: €40,000 per annum
* Pay progression based on your performance
**Benefits**
* Career growth with market-leading training and an unwavering commitment to owning your career plan
* Competitive and transparent pay practices
* Top-of-the-range wellbeing programs and brilliant opt-in benefits
* Meaningful purpose with products and solutions that have real-life impact
* Life flexibility to care for yourself, your loved ones, and your community
* An inspiring culture with leaders that care and invested teammates
* Industry leadership in a fast-growing organization known for excellence, profitability, and stability
**What We Offer**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. Some of the benefits we offer include:
* A comprehensive training program that helps you develop your skills and advance your career
* A competitive salary and benefits package that reflects your value to our organization
* A flexible work environment that allows you to balance your work and personal life
* Opportunities to work on exciting projects and contribute to the development of new solutions
* A collaborative and supportive team environment that encourages open communication and teamwork
* A commitment to diversity, equity, and inclusion that reflects our values and mission
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving and a knack for building strong relationships, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!