Join Today: Experienced Customer Support Specialist (remote) Hendersonville
At arenaflex, we're committed to providing exceptional customer service to our clients, and we're looking for talented individuals to join our team as Customer Support Specialists. As a Customer Support Specialist, you'll play a vital role in ensuring that our clients receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the education industry. Our mission is to empower students, educators, and institutions to achieve their goals through cutting-edge technology and exceptional customer support. With a strong commitment to excellence and a passion for making a difference, we're dedicated to building a team of talented professionals who share our vision.
**Job Highlights**
* **Company:** arenaflex
* **Position:** Customer Support Specialist
* **Location:** Remote
* **Compensation:** Competitive salary and benefits package
* **Start Date:** Immediate openings available
**Job Summary**
As a Customer Support Specialist at arenaflex, you'll be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring that our clients receive the highest level of support. You'll work closely with our team to identify and resolve customer concerns, provide accurate and timely information, and maintain a high level of customer satisfaction.
**Responsibilities & Job Duties**
* Review customer applications for various student loan programs for completion and accuracy
* Handle processing, reporting, and correspondence requests regarding student loans and perform appropriate account updates/changes
* Adhere to applicable client requirements, policies, and Federal and State regulations
* Complete tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance and department procedure expectations
* Utilize internal and external systems to complete requests received from sources including but not limited to correspondence/documents, internal reports, and file transmissions received from education servicing institutions and credit reporting agencies
* Properly service borrower accounts through the processing and completion of internal requests via IDQ (intra-department queues) and e-mail requests from internal departments and Customer Service Representatives
* Ensure the highest levels of privacy and security to protect our customers and business partners while providing exceptional customer service
* Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns
* Report any compliance issues to leadership
* Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations
* Demonstrate reliability through attendance and promptness
**Minimum Education and Experience**
* High School diploma required
* 12 months experience in administrative support
* 12 months computer experience in a business environment
* Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
* Requirements include:
+ Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
+ Must be a US Citizen
+ Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
+ Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
+ Qualified applicants must reside within a 75-mile radius of Hendersonville, TN
+ Current arenaflex employees not eligible to apply
**Preferred Education and Experience**
* Bachelor's degree
* 12 months of experience working on a student loan contract
* 12 months of experience working in a Call Center
* 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote)
* Experience reviewing contracts and application documents for completion and accuracy
**Knowledge, Skills & Abilities**
* Work independently in a remote environment
* Excellent communication skills, both written and verbal
* Outstanding attendance and punctuality
* Detail-oriented and capable of multitasking with excellent time management
* Ability to work effectively both independently and as part of a team
* Proficiency in using customer support software and Microsoft Office Suite
* Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers)
* Reliable high-speed internet via a hard-wired ethernet connection
* Access to reliable transportation throughout the tenure of your employment to our location in Hendersonville, TN to complete the onboarding and security processes, in case of internet or power failure, or additional professional situations not listed
* Ability to adjust quickly to changing business needs
* To qualify, an applicant must pass an online customer service assessment test
* Must possess reliable high-speed internet using a hard-wired ethernet connection
* Must possess reliable transportation, to the arenaflex facility in Hendersonville, TN, throughout the course of employment
**Training and Development**
* New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry
* Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks
* The hours of training are 8am - to 5pm (Central Time), Monday - through Friday
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company, and our Customer Support Specialists work from the comfort of their own homes
* We're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth
* Our team is passionate about delivering exceptional customer service and making a difference in the lives of our clients
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Flexible work arrangements and remote work options
* Access to cutting-edge technology and tools
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application today, and join our team of talented professionals who are dedicated to making a difference in the lives of our clients.