At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a seasoned Director, Customer Operations, you'll play a pivotal role in driving our customer value-creation strategy, building strong relationships with our customers, and identifying opportunities to drive quality, service, and productivity across our system. If you're a strategic thinker with a passion for customer operations and a proven track record of success, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the beverage industry. With a portfolio of over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, we're committed to delivering exceptional customer experiences and driving business growth. Our diverse customer base ranges from retail and grocery outlets to theme parks, movie theaters, restaurants, and more.
**Job Summary**
As a Director, Customer Operations, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and developing business operational plans to drive beverage quality, cost reduction, category growth, and more. You'll work closely with our sales team, customers, and internal stakeholders to identify key opportunities and develop strategic plans to achieve our goals.
**Key Responsibilities**
* Lead customer selling efforts of operational products and services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
**Qualifications & Requirements**
* Bachelor's degree (or equivalent) required; Master's degree (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general operations experience
* 2-4 years of project management experience
* Experience working with data, specifically manipulation and analysis
* Strong technical capability, financial acumen, presentation development and delivery, influencing, and strategic thinking skills
**Functional Skills**
* Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value
* Financial acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
* Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and arenaflex operational value proposition both written and verbally
* Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
* Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability
**What We Can Do For You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife, and Topo Chico
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theaters, restaurants, and many more each day
**Skills**
* Business Development
* Business Planning
* Communication
* Consultative Sales Management
* Customer Relationship Management (CRM)
* Decision Making
* Group Problem Solving
* Leadership
* Long Term Planning
* Operational Assessment
* Relationship Building
* Sales Forecasting
* Sales Management
* Sales Process
* Solutions Selling
* Waterfall Project Management
**Compensation & Benefits**
* Competitive salary range: $134,800 - $165,200
* Full range of medical, financial, and/or other benefits, dependent on the position
* Annual Incentive Reference Value Percentage: 30
**Our Purpose and Growth Culture**
We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Are You the One We're Looking For?**
If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you.